(no subject)

First of all I have Windows 8.1.      Yes,  that's right, 8.1.

IO received a notice last Sunday that there was an update waiting to  be

loaded etc., so naturally I thought it was similar to the updates that  occur

al the time.  I loaded it, and it took about 45 minutes to  complete.   I

wished I would never have loaded this to the  upgrade, because I had to bring

my computer into Staples for service work  because it really did a number on

my apps and several other  items.     I just got my computer back, and that

is  when I noticed your message which I thank you for very much.

Now when I insert a flashcard into my computer nothing  happens.....  No

screen appears at all.   In order for me  to get to the photo downloader, I

have to open up Photoshop 13, get to the  organizer, and click on import, and

then the download screen  appears.    

To answer your initial question, no, I don't see an autoplay dialog  or any

text that says:  "View more autoplay options in control  panel".      This

entire situation is  unbelievable, because I have had PS since #3, and I

always got to the  Photo Downloader whenever I inserted a card.   Not being a 

computer whiz, I have absolutely no idea how to fix  this.     Adobe's chat

room was not any help at all  AND, they don't service Photoshop Elements on

the phone.

I surely would welcome ANY help and/or suggstions you might have that 

would help me.

Thanks in advance.....

Dave

(I might add that after installing 8.1, some of the various  areas I would

go to to do some changes and/or fixing are no longer  there.   If you have

Windows 8.0 and receive this downlaod to  8.1, DON'T DO IT!!!!)

David E. Pidcock

Vision-Quest  Enterprises

Vision-Quest Photography

405 27th Avenue N.E.

Great  Falls, MT 59404

(406) 727-2466

depvisionquest@aol.com

In a message dated 10/14/2014 2:33:17 A.M. Mountain Daylight Time, 

forums_noreply@adobe.com writes:

(no  subject)

created by SurendraPal1410

(https://forums.adobe.com/people/SurendraPal1410)   in Photoshop Elements - View the  full discussion

(https://forums.adobe.com/message/6823199#6823199)

Surendra,

Cross your fingers, but I may have solved  this.     Prior to receiving

your last set of  instructions, I went into AutoPlay, selected media (Photos

etc.), and then  selected something like "Edit and send to Photoshop Elements

13" etc.  etc., and so far it is working.  By working, I mean that now  when

I insert a card, it is going to Photo Downloader like  before.    

WHEW......    Darn I  hope this is solved.     I will keep you posted if all  is

okay in a few days.

BUT....................................  Your willingness to  help me is

SOOOOOO appreciated, you'll never know how  much.    How nice that there are

people out there like you  that will give of their time to help a computer

idiot.

My very very best - and thanks again,

Dave

David E. Pidcock

Vision-Quest  Enterprises

Vision-Quest Photography

405 27th Avenue N.E.

Great  Falls, MT 59404

(406) 727-2466

depvisionquest@aol.com

In a message dated 10/17/2014 1:28:51 A.M. Mountain Daylight Time, 

forums_noreply@adobe.com writes:

So it appears that somehow windows autoplay dialog has been disabled  on

your system. There can be multiple reasons for it and hence various 

workarounds. Also this being an OS issue, might involve modifying some  registries.

For now, lets try the simplest solution:

1. Launch control panel. Refer to step #1 of solution #3 on my blog: 

Photoshop Elements (PSE) knowledge base.

(http://psekb.blogspot.in/2013/04/how-to-improve-pses-performance-please.html) 

2. When auto play opens, type 'auto' in search box (at top right  side).

3. Click on 'auto play' text.

4. In the coming dialog, verify that check box for 'use auto play for  all

media and devices' (at the top of the window) is checked. If not,  please do

it.

Once done, it should open the autoplay dialog. If  not, then we need to

further dig into it.

Please let me know if you are able to see autoplay dialog.

~Surendra

Dear Surendra,

I have had so many problems with my card reader etc., I am almost  afraid

to say that everything seems to be solved/okay  etc.      As I mentioned, I

just went into  Autoplay and made the correct selection under media and then 

photos.   SO............. At this point in time my problem is  solved, and

once again I want to express my thanks to you for taking your  time to

assist me.   Your willingness to add a helping hand has  meant a great deal to me.

So one more time, THANKS SO MUCH.     If down the  road I run into the same

problem, I hope I can once again contact  you.

God bless,

Dave Pidcock

David E. Pidcock

Vision-Quest  Enterprises

Vision-Quest Photography

405 27th Avenue N.E.

Great  Falls, MT 59404

(406) 727-2466

depvisionquest@aol.com

In a message dated 10/17/2014 1:28:51 A.M. Mountain Daylight Time, 

forums_noreply@adobe.com writes:

(no  subject)

created by SurendraPal (https://forums.adobe.com/people/SurendraPal)   in

Photoshop Elements - View the  full discussion

(https://forums.adobe.com/message/6838854#6838854)

Dear Surendra,

I don't know if this is the way to communicate with you, but I am  going to

try.    Obviously anything you can help me with  will be deeply appreciated.

I have had many versions of PS, and whenever I wanted to put photos  on a

CD, was to go to "EDIT", then click on "Copy/move to removable  drive", and

then bay E would appear and I would go from there and over the  years I have

done this perhaps 2-300 times.      BUT.....   Now when I click on

"Copy/move" etc., I end up in a  program called "Power2Go", which I never heard of

and cannot negotiate  thru it.   

SO...................   Is Power2Go a PS  program?     If not, I will

delete  it.    If it is, can you provide a step by step  procedure?     About 2

weeks ago I upgraded from  Windows 8.0 to 8.1 (Which I wished I never would

have done), and in the  process my computer was really screwed up (As you

will  recall).        If you never have moved  photos to a CD, you may not be

able to help me.   But I am  praying that you have and that you can help me.

With so much to say, I didn't think the from would be the best route  for

me to take.   I waited 2.5 hours for Adobe help on the chat  line and nobody

ever responded.    Lousy service from Adobe  AND they no longer provide

telephone tech support.

Many thanks in advance if you are able to help me. 

My Best,

Dave

David E. Pidcock

Vision-Quest  Enterprises

Vision-Quest Photography

405 27th Avenue N.E.

Great  Falls, MT 59404

(406) 727-2466

depvisionquest@aol.com

In a message dated 10/20/2014 2:33:08 A.M. Mountain Daylight Time, 

forums_noreply@adobe.com writes:

(no  subject)

created by SurendraPal (https://forums.adobe.com/people/SurendraPal)  in 

Photoshop Elements - View the full  discussion

(https://forums.adobe.com/message/6846923#6846923)

First of all, bless you for responding back to me - you are super to  me,

and I appreciate your help immensely. 

When I was trying to find "Power2Go" in my programs the other day, I  could

not locate it.    I just went into programs again and  stupid me I found

several CYBERLINK programs, one of which is this  Power2Go. (See photo

attached).    Before I send other  photos and go into detail, I am going to ask you

if I deleted all of the  Cyberlink programs, will the PSE then take over

like  before?     And yes, when I stated PS, I did mean  Photoshop Elements.  

   Sorry I did not get back  with you yesterday - I was in meetings almost

all day.

ALSO.....  My error - "Copy/Move etc," is in the FILE menu, and  not Edit -

my mental typo error.

The date that Cyberlink was added was 9/3, and I believe (I think)  that

was the date that Microsoft notified me to upgrade to 8.1 which I did  (Wished

I wouldn't have) - because I know I did not download this bunch of 

Cyberlink programs.    From a friend of mine that is about  1000% sharper on

computers than I told me that MS is having all sorts of  problems with 8.1 -????

I don't want any Cyberlink stuff, but again, if I delete, will PSE  then

take over as before?

I will await your response before I proceed any further.

And again, THANK YOU SO MUCH FOR BEING THERE FOR ME.

Dave

David E. Pidcock

Vision-Quest  Enterprises

Vision-Quest Photography

405 27th Avenue N.E.

Great  Falls, MT 59404

(406) 727-2466

depvisionquest@aol.com

In a message dated 10/29/2014 11:33:49 P.M. Mountain Daylight Time, 

forums_noreply@adobe.com writes:

(no  subject)

created by SurendraPal (https://forums.adobe.com/people/SurendraPal)   in

Photoshop Elements - View the  full discussion

(https://forums.adobe.com/message/6881843#6881843)

Surendra,

You've been super with me...    If you get very many  "customers" like me,

you wouldn't get anything done...

Perhaps this is overkill, but I am going to review my steps along  with

photos, and I am sure you can put the photo with text:

1.  I select the photo(s) I want to put on a CD

2.  I go to FILE...

3.   I then click on "Copy/Move" etc.

4.   A screen appears (see attached) showing step  #1.   I then cick on

NEXT..

5.   Next screen appears (attached) shopwing in there block  "Recovery

Image (D:)  (In the past 10 years this has shown Image  (E:)  )     I then click

on the image of D:, and  then click on DONE.

6.   I then get a small mini screen stating "The operation  completed

successfully", and I click on OK

7.   NOTHING HAPPENS.....  (The end)     ????????????

If in the screen showing Recovery Image D: I click on BROWSE and  select

DVD Drive (E:), I am then asked to insert a disc into drive "E",  then the

screen "Power2Go? appears.  I select "Photo Gallery Disc"  and select CD.   I

then get this "Upgrade now" mini screen  (attached)   and that's it - IT

ENDS, and nothing happens  etc.

Here are the rest of the photos.....

David E. Pidcock

Vision-Quest  Enterprises

Vision-Quest Photography

405 27th Avenue N.E.

Great  Falls, MT 59404

(406) 727-2466

depvisionquest@aol.com

In a message dated 10/30/2014 11:37:16 P.M. Mountain Daylight Time, 

forums_noreply@adobe.com writes:

Dave,

Thank you for such kind words and for reverting back with answers.

Here are the rest of the photos.....

David E. Pidcock

Vision-Quest  Enterprises

Vision-Quest Photography

405 27th Avenue N.E.

Great  Falls, MT 59404

(406) 727-2466

depvisionquest@aol.com

In a message dated 10/30/2014 11:37:16 P.M. Mountain Daylight Time, 

forums_noreply@adobe.com writes:

Dave,

Thank you for such kind words and for reverting back with answers.

I am resending....

David E. Pidcock

Vision-Quest  Enterprises

Vision-Quest Photography

405 27th Avenue N.E.

Great  Falls, MT 59404

(406) 727-2466

depvisionquest@aol.com

In a message dated 11/2/2014 10:27:29 P.M. Mountain Standard Time, 

forums_noreply@adobe.com writes:

(no  subject)

created by SurendraPal (https://forums.adobe.com/people/SurendraPal)  in 

Photoshop Elements - View the full  discussion

(https://forums.adobe.com/message/6893363#6893363)

Hi my friend,

It's been a while since I wrote to you.     I've  been trying to try

different approaches, but I just cannot get my PSE to  work as it has for the past

20 years.   No matter what I do,  after I select copy/move to a renewable

disk etc., it always defaults to  (D:) drive (Recovery drive) , and I cannot

get it to (E:) Drive which is  where it belongs.  Consequently everything

stops.    I  can't believe that version #13 is different than the past 12

versions, so  I will wait until tomorrow when I will receive a HOW TO book for

Photoshop  Elements #13, and if it states that I should have Drive (E:), then

I need  to find out how to replace (D:) with (E:).

Every since I uploaded to Windows 8.1 my computer has been screwed  up. 

AND, I now have no confidence in Staples to be able to fix  anything.  I am

thinking (With my minimal knowledge of computers)  that if I uninstalled PSE

#13 an then installed it again, maybe (just  maybe) things might work out.   

SO................  I  once again called Adobe and lied again so that I

could get a person to  provide service, and I was able to get someone

(obviously from India), and  asked for the actual disc so I could reload etc.    In

case  I didn't tell you, I ended up with #13 via a upload from Adobe - hence

no  disc.      SO, I cab get into Adobe and  downloads, provide the serial

number of the original disc that Adobe used,  and I can load #13 again.   

Like a idiot I did not  ask the man if (D:) was right, and/or if there was a

way I could get my  photos to the (E:) Drive.   (I may have to call back and

lie -  but they keep a log, so this time they may say BYE ).

We have a computer repair company in Great Falls, and I sent them a  fax

regarding my problems and asked them to call me if they felt they  could fix

it.  If they can, then off I go to see if I can get  "Things" back in order. 

This computer I have I bought in Feb  of 2013, and I have had nothing but

problems starting this past  May. - most due to messes that Staples got me

in to.

SO, just thought I would bring you up to date - I'll let you know if  I

ever get this problem solved.

My best,

Dave

(BTW..................  I deleted all Cyberlink programs in my  computer,

and this still did not solve the Drive (D;) problem)

David E. Pidcock

Vision-Quest  Enterprises

Vision-Quest Photography

405 27th Avenue N.E.

Great  Falls, MT 59404

(406) 727-2466

depvisionquest@aol.com

In a message dated 10/30/2014 11:37:16 P.M. Mountain Daylight Time, 

forums_noreply@adobe.com writes:

Dave,

Thank you for such kind words and for reverting back with  answers. 

Here is my  understanding of your problem: From Elements Organizer, when

you  click 'File->Copy move' then Power2Go utility launches itself  and try to

do the rest of the work. Am I correct here?  If so,  this is very strange

as Organizer is not supposed to launch any  "outside" app (Power2Go in this

case). 

The expected  behaviour here is: after clicking the 'File->Copy/move' a 

dialog comes which asks for choosing between copy or move. Once  done, user

clicks on next button, he/she is shown the possible  destinations (interal

HDD/external HDD/mounted network  drives/CD/DVD etc) where files can be

moved/copied. User select  any option and app does the copy/move. But at your side

(i guess)  when you select CD/DVD as destination drive then Power2GO app 

launches which does writing. This should not happen. Can you  please post a

snapshot showing hook up/UI of Power2Go (couldn't  find the snapshot attached

by you in last post)?

Regarding  your another query: Since PSE and Cyberlink are two separate

apps  (from different vendors I would say) so uninstalling Cyberlink  would

have no impact on PSE. Hence if CyberLink is an unwanted app  for you, you can

uninstall it without any concern.

Please let me  know if you have any queries.

~Surendra

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