3 Replies Latest reply on Oct 11, 2014 2:33 AM by PixelPutra

    Photoshop CS6 BEX Crash

    PixelPutra

      Hello guys. I have newly installed Photoshop CS6 and Run it on WIndows 7 32-Bit. But whenever I start the application, It loads up all fine but crashes when I open a file or try to save it. Here is the error log. I was wondering If anybody can help me figure out the issue. I have been wrecking my head over this.

       

      Problem signature:

        Problem Event Name:    BEX

        Application Name:    Photoshop.exe

        Application Version:    13.0.0.0

        Application Timestamp:    4f61beba

        Fault Module Name:    StackHash_aff0

        Fault Module Version:    0.0.0.0

        Fault Module Timestamp:    00000000

        Exception Offset:    00000001

        Exception Code:    c0000005

        Exception Data:    00000008

        OS Version:    6.1.7601.2.1.0.256.1

        Locale ID:    16393

        Additional Information 1:    aff0

        Additional Information 2:    aff02b9c800ba1a6a8ac124605953c38

        Additional Information 3:    1bb3

        Additional Information 4:    1bb3e3f3d7cba1da310fed859d0e3876

       

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        C:\Windows\system32\en-US\erofflps.txt

       

      Any help is appreciated. Thanks

        • 1. Re: Photoshop CS6 BEX Crash
          PixelPutra Level 1

          Shortly after the above mentioned error I got the following error report. This time its an APPCRASH. Could somebody help me with this please?

           

          Problem signature:

            Problem Event Name:    APPCRASH

            Application Name:    Photoshop.exe

            Application Version:    13.0.0.0

            Application Timestamp:    4f61beba

            Fault Module Name:    KERNELBASE.dll

            Fault Module Version:    6.1.7601.18229

            Fault Module Timestamp:    51fb10c6

            Exception Code:    e06d7363

            Exception Offset:    0000812f

            OS Version:    6.1.7601.2.1.0.256.1

            Locale ID:    16393

            Additional Information 1:    dad0

            Additional Information 2:    dad058ed5fa78bca6744af58420245e9

            Additional Information 3:    2f0f

            Additional Information 4:    2f0f301458aedf36be2bfba52abcfbf9

           

          Read our privacy statement online:

            http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

           

          If the online privacy statement is not available, please read our privacy statement offline:

            C:\Windows\system32\en-US\erofflps.txt

           

           

          Thank you

          • 2. Re: Photoshop CS6 BEX Crash
            杨卓

            试着从其他安装相同版本的电脑上面的Ps安装包内拷贝一份“kernelbase.dll”来替换当前的文件。请做好kernelbase.dll的备份。

            • 3. Re: Photoshop CS6 BEX Crash
              PixelPutra Level 1

              Hi Thank you for the quick reply.

               

              Are you saying that I need to copy a new Kernellbase.dll from another computer and update the old one? If so where do I have the update it?

               

              Can you kindly clarify?