4 Replies Latest reply: Oct 16, 2014 2:10 AM by Sameeu RSS

    Edge Animate symbol timeline goes blank...!!

    Sameeu Community Member
    Sameeu Oct 11, 2014 9:57 AM

      Hi,

       

      Anyone else have this issue? After the recent update to Edge Animate, I'm having this problem, the symbol time line goes blank and there is nothing inside the timeline, hours of work is gone just like that, it doesn't matter how many times you have saved your work. I have spend two days now on this, it was working perfect before the update. I tried re-installing Edge animate but the same thing happens, it also sometimes gives an error saying you need to save the work and restart edge animate coz an error has happened and following this error i get another error saying C+++ exception!!

       

      I have no idea what is wrong with edge animate and i'm on a tight deadline. Please test your products before you release it!! Never knew the update will ruin my project!! When i open my project made from previous version it saves the project as an upgraded version, and i think this is causing the issue maybe. PLEASE HELP!

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        • 1. Re: Edge Animate symbol timeline goes blank...!!
          Robyn_cpl Community Member
          Robyn_cpl Oct 13, 2014 2:38 AM (in response to Sameeu)

          Hi,

           

          I've had both of these issues, with the symbol timeline going blank sometimes if you open the symbol from within the Library instead of the elements all your animations are there.

           

          The other issue with the C++ exception is something I flagged but when I updated my Edge Animate. See this thread:

          C++ Exception Error

           

          Looks like Adobe are trying to fix the problem.

          • 2. Re: Edge Animate symbol timeline goes blank...!!
            Sameeu Community Member
            Sameeu Oct 13, 2014 4:21 AM (in response to Robyn_cpl)

            Thank you for the reply, i tried both ways but it didnt show the timeline! So I gave up on it and installed the previous version But I had to do the project all over again from scratch. maybe part of this problem is also edge commons script that I'm using in this project which might not have been updated to work with the latest version. I found this other issue that acctually corrupted my original files of the project. when you open a project made from a previous version, it saves the project with the suffix upgraded but it also at the same time corrupts the original files. When I try to open the original files it says it's made from a newer version!! The

            • 3. Re: Edge Animate symbol timeline goes blank...!!
              Vinod Menon@Adobe Adobe Employee
              Vinod Menon@Adobe Oct 15, 2014 11:43 PM (in response to Sameeu)

              Hi Sameeu,

               

              Can you share the edge project files so that we can trouble shoot the issue?

               

              Vinod

              • 4. Re: Edge Animate symbol timeline goes blank...!!
                Sameeu Community Member
                Sameeu Oct 16, 2014 2:10 AM (in response to Vinod Menon@Adobe)

                Hi Vinod,

                 

                Thank you very much for the offer, i've finished that part with the old version already. But i have another clients file that was made from previous version that has to be edited, i will try editing it from the new version and i will let you know if i come across the same issues.

                 

                Cheers,

                Sam