2 Replies Latest reply: Oct 14, 2014 8:54 AM by BottomShark RSS

    I can't see image thumbnails in my library.

    BottomShark Community Member
    BottomShark Oct 11, 2014 4:49 PM

      not able to view thumbnails to edit . i set the image size to 12 megs file size and that didn't help. the pics are jpegs. the app will open the file and then I can see the pic. but it isn't the one I want.

      thanks,

      BottomShark

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        • 1. Re: I can't see image thumbnails in my library.
          ibarrien Employee Hosts
          ibarrien Oct 13, 2014 6:37 AM (in response to BottomShark)

          Hi,

           

          Which device/OS are you on? The "image you want", is it a completely different image that shows up in the app?

          Does it help to use the native image browser?

           

          Thanks,

          Ignacio

          • 2. Re: I can't see image thumbnails in my library.
            BottomShark Community Member
            BottomShark Oct 14, 2014 8:54 AM (in response to ibarrien)

            Thanks for getting back on this. Not sure of the algorithm but I take it the application copies my photos before you can view them because as time past I noticed I was able to view more and more of my photos and now I can view all the photos on my phone. The application itself is wonderful. It allows me to quickly enhance my photos prior to sharing them with family and friends. I was able view photos on my phone and then open them with Photoshop touch and save changes to my phone. Now everything is working. Thanks again from another satisfied customer.