3 Replies Latest reply on Oct 12, 2014 6:46 PM by Nikhil R Gupta

    Need Help! CC Not Working

    JackoBk_

      So today i downloaded the new Creative Cloud In Order To Trial Photoshop CC (Does Anyone Recommend iI Buy It?)
      And i Went To Apps where i should see all the programs i can download, and i sat there looking at this loading screen and after 5 mins i decided to quit the app and try again, it then didnt show again so i need help please Screen Shot 2014-10-12 at 6.30.41 pm.png

        • 1. Re: Need Help! CC Not Working
          Nikhil R Gupta Adobe Employee

          Hi JackoBK,

           

          Please mention the Operating system as well in your post, it helps in identifying the issue.

           

          You can try:

          For Mac

           

          Go to Applications-->Utilities-->Adobe Installers.

          Uninstall Adobe Creative Cloud.

          ** If it says application is running in the background then open Activity Monitor and close the process of Creative cloud.

          111.jpg

           

          Once the creative cloud is uninstalled then follow the below mentioned steps:

          Please go to Library

              1. Click on Finder then Click on Go and Go to folder

          Screen Shot 2014-10-11 at 6.20.04 pm.png

              2. Type /Library and click on Go

          Screen Shot 2014-10-11 at 6.22.29 pm.png

              3. Go to Application Support and Adobe and then delete OOBE folder.

              4. Redo Step 1

              5. Type ~/Library and click on Go

              6. Go to Application Support and Adobe and then delete OOBE folder.

              7. Go to https://creative.adobe.com/products/creative-cloud?promoid=KLYVF

          Download Adobe Creative cloud, Install it.

           

          If the above steps do not work. Try enabling root user account and then try to open Adobe Creative cloud.

          Enable root user: Enabling and using the "root" user in Mac OS X

           

          For Windows:

          Go to Control Panel then Programs and uninstall Adobe Creative Cloud.

          ** If it says application is running in the background then open Task Manager and close the process of Creative cloud.

           

          Once the creative cloud is uninstalled then follow the below mentioned steps:

               1. Go to C\Program Files x86\Common Files\Adobe\OOBE

          Delete OOBE folder

               2. Go to C\Users\[user name]\AppData\Local\Adobe\OOBE

          If you do not see AppData under your user name then you can Click on Start and type %localappdata% , It will open Local folder then you can go to Adobe/OOBE

          Delete OOBE folder

              3. Go to https://creative.adobe.com/products/creative-cloud?promoid=KLYVF

          Download Adobe Creative cloud, Install it.

           

          If the above steps do not work. Try creating user account and then try to open Adobe Creative cloud.

           

          Thanks,

          Nikhil Gupta

          • 2. Re: Need Help! CC Not Working
            JackoBk_ Level 1

            Sorry i'm new to thisScreen Shot 2014-10-12 at 10.55.16 pm.png

            • 3. Re: Need Help! CC Not Working
              Nikhil R Gupta Adobe Employee

              Hi JackoBK,

               

              Did you try the steps mentioned for the MAC operating system?

               

              Thanks,

              Nikhil Gupta