1 Reply Latest reply on Oct 12, 2014 3:06 PM by Chris Cox

    Adobe Photoshop CC shuts down when trying to open a file or save it!

    cwcountry

      Adobe Photoshop CC shuts down when trying to open a file or save it. I'm running windows 7 professional and have tried unistalling/reinstalling preferences but does not work. I will list the events logs for help in seeing what I need to do to make this work. Please help!

       

      This is the first of 2 errors listed associated with photoshop cc.

      Log Name: Application

      Source:        .NET Runtime

      Date: 10/12/2014 9:52:29 AM

      Event ID:      1026

      Task Category: None

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer: Owner-PC

      Description:

      Application: Photoshop.exe

      Framework Version: v4.0.30319

      Description: The process was terminated due to an unhandled exception.

      Exception Info: System.TypeInitializationException

      Stack:

         at P1.WICCODEC.CODEC.ImageCoreBasedDecoder..ctor(System.Runtime.InteropServices.ComTypes.ISt ream, System.String)

         at P1.WICCODEC.CODEC.WICBitmapDecoder.CreateICDecoder(System.Runtime.InteropServices.ComType s.IStream)

         at P1.WICCODEC.CODEC.WICBitmapDecoder.QueryCapability(System.Runtime.InteropServices.ComType s.IStream, UInt32 ByRef)

       

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name=".NET Runtime" />

          <EventID Qualifiers="0">1026</EventID>

      <Level>2</Level>

      <Task>0</Task>

      <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2014-10-12T14:52:29.000000000Z" />

      <EventRecordID>62867</EventRecordID>

      <Channel>Application</Channel>

      <Computer>Owner-PC</Computer>

          <Security />

        </System>

        <EventData>

      <Data>Application: Photoshop.exe

      Framework Version: v4.0.30319

      Description: The process was terminated due to an unhandled exception.

      Exception Info: System.TypeInitializationException

      Stack:

         at P1.WICCODEC.CODEC.ImageCoreBasedDecoder..ctor(System.Runtime.InteropServices.ComTypes.ISt ream, System.String)

         at P1.WICCODEC.CODEC.WICBitmapDecoder.CreateICDecoder(System.Runtime.InteropServices.ComType s.IStream)

         at P1.WICCODEC.CODEC.WICBitmapDecoder.QueryCapability(System.Runtime.InteropServices.ComType s.IStream, UInt32 ByRef)

      </Data>

        </EventData>

      </Event>

       

      Second Error

      Log Name: Application

      Source: Application Error

      Date: 10/12/2014 9:52:30 AM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer: Owner-PC

      Description:

      Faulting application name: Photoshop.exe, version: 14.2.1.570, time stamp: 0x52f4a1d7

      Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x531599f6

      Exception code: 0xe0434352

      Fault offset: 0x0000812f

      Faulting process id: 0x16c8

      Faulting application start time: 0x01cfe62c123b9d8e

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC\Photoshop.exe

      Faulting module path: C:\Windows\system32\KERNELBASE.dll

      Report Id: 633cd65f-521f-11e4-a63f-001cc0725d07

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

      <Level>2</Level>

      <Task>100</Task>

      <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2014-10-12T14:52:30.000000000Z" />

      <EventRecordID>62868</EventRecordID>

      <Channel>Application</Channel>

      <Computer>Owner-PC</Computer>

          <Security />

        </System>

        <EventData>

      <Data>Photoshop.exe</Data>

      <Data>14.2.1.570</Data>

          <Data>52f4a1d7</Data>

      <Data>KERNELBASE.dll</Data>

      <Data>6.1.7601.18409</Data>

      <Data>531599f6</Data>

      <Data>e0434352</Data>

      <Data>0000812f</Data>

      <Data>16c8</Data>

      <Data>01cfe62c123b9d8e</Data>

      <Data>C:\Program Files\Adobe\Adobe Photoshop CC\Photoshop.exe</Data>

      <Data>C:\Windows\system32\KERNELBASE.dll</Data>

      <Data>633cd65f-521f-11e4-a63f-001cc0725d07</Data>

        </EventData>

      </Event>