With the following link choices are more likely to get replacement files for Photoshop Elements 12 Premiere Elements 12. Other routes may have you downloading version 13 (latest version)? Please click on..
You could always go another route, probably ending up the same, by
a. going to Adobe web site http://www.adobe.com
b. signing in with Adobe ID and Password
c. Typing "My Orders" in the Search field
d. Following the My Orders link to your specific version 12 order
e. At the My Orders, your specific order, location there should be the opportunity to download new installation files
Best to have antivirus and firewall(s) disabled when you do the download and install.
Please let us know if that worked for you.
I purchased a pre-paid card from my local Comet store so although they show in "my products and Services" they don't show in "my orders" - any other ideas???
You can also download the Photoshop Elements 12 Premiere Elements 12 installation files from the following web site.
During installation, just insert your purchased serial number for each.
That should work nicely. Only thing....you need to read and carry out carefully the "Note: Very Important Instructions" on that web page
before attempting to click on any of the files on that web page. Otherwise you will run into an Access Denied message.
We will be watching for your results.
Thank you so much for your help ATR!!!
Sorted ! I'm very grateful.
Wonderful news. Great job in sorting through the downloading and installing details to get your program installed.
Best wishes as you move forward with your Premiere Elements projects.
If any questions or you are unclear about your workflows, please do not hesitate to let us know.