On what computer operating system is your Premiere Elements 13 running? You wrote "Elements 13", so can we assume that you are using Premiere Elements 13 and
not Photoshop Elements 13?
Is this a "it worked before but not now" or "it never worked before" problem?
Did you install the program from installation files from online download from Adobe direct or from an installation disc?
Let us start here and then decide what next.
Windows 7 64bit. Premiere Elements 13. I had this problem since I downloaded it from Adobe. It has three links in the message, CANCEL TRY AGAIN CONTINUE I click on these links and finally the message goes away. I am able to create and edit video. Thank you for your help.