Mac Spinning Wheel https://forums.adobe.com/message/5470608
-Similar in Windows https://forums.adobe.com/message/5853430
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
I am having the same issue - the Creative Cloud desktop app is blank and never connects. Am trying to download some software but no-can-do until a connection can be made. Seems other people are also running into a similar problem. Adobe? Hello?
You can try the steps:
Go to Applications-->Utilities-->Adobe Installers.
Uninstall Adobe Creative Cloud.
** If it says application is running in the background then open Activity Monitor and close the process of Creative cloud.
Once the creative cloud is uninstalled then follow the below mentioned steps:
Please go to Library
1. Click on Finder then Click on Go and Go to folder
2. Type /Library and click on Go
3. Go to Application Support and Adobe and then delete OOBE folder.
4. Redo Step 1
5. Type ~/Library and click on Go
6. Go to Application Support and Adobe and then delete OOBE folder.
Download Adobe Creative cloud, Install it.
If the above steps do not work. Try enabling root user account and then try to open Adobe Creative cloud.
Enable root user: Enabling and using the "root" user in Mac OS X