21 Replies Latest reply on Dec 25, 2014 10:27 PM by SeanCayton

    Photoshop CC won't open Adobe Camera Raw because of disk error

    trbg Level 1

      When I try to open a raw file from a Canon 60D, Photoshop CC does not open the file and displays an error:  "Could not complete your request because of a disk error". It does not matter whether you drag the file onto the Photoshop icon to open it, or you go through the File > Open menu…same result.

       

      Adobe Bridge displays a thumbnail of the image, but when I try to open from Bridge, I receive the same error in Photoshop.

       

      The system:

      Mac OSX 10.7.5 Lion

      Creative Cloud

      Photoshop CC 2014.2.0

      Bridge CC 6.1.0.115

       

      All software updates have been applied to the OS and to Photoshop and Bridge. Permissions have been repaired on the hard drive.

       

      Any ideas on how to fix?