This message means :
_ Payment was not done
_ You're logged with the wrong email address ( you can verify it on Prefs menu of Creative cloud desktop ).In this case disconnect and reconnect with the ID where you have the subscription
_ Applications can't reach Adobe servers ,in this case verify your Hosts file as explained on the document bellow ( Step 3 ):
I checked your account as you had a previous subscription that showed canceled/ expired back in August 15. I made a change to correct this. I think that previous expired subscription was giving a conflict on our server end since you have a different current subscription.
Try signing out and sign back in to the Creative Cloud app. This should work now.
Let me know if you are still having the issue
Hi, Can you please check my account as well?
I receive the same message since i moved from a "Month to month" to "Yearly" plan.