1 Reply Latest reply on Nov 3, 2014 2:11 AM by Michielholtz

    Opening .jpg files give an error

    Michielholtz

      Hi there,

       

      some of our mac clients are having trouble opening JPG files in Photoshop. the problem occurs when they try to import them from bridge or open them directly from photoshop.

      the error states: "Can not execute request because of a program error".

      all of the users have fully updated Macs and fully updated Creative cloud.

      the files are currently located on a DFS Share in a windows domain but copying the files locally doesnt seem to fix the issue.

       

      any help would be appreciated.

       

      Gr. Michiel Holtz