0 Replies Latest reply on Oct 13, 2014 2:36 AM by adamylo

    Photoshop 2014 keeps crashing under Windows 8.1 on a Surface Pro.

    adamylo Level 1

      Team,

       

      Photoshop 2014 keeps crashing under Windows 8.1 on a Surface Pro.

       

      I have tired.

       

      1. Updating Intel Graphics Card. (unsuccessful)

      2. Logging in and out of creative cloud. (unsuccessful)

       

      See log below.

       

      Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba

      Faulting module name: ntdll.dll, version: 6.3.9600.17278, time stamp: 0x53eebd22

      Exception code: 0xc0000005

      Fault offset: 0x0000000000024ac8

      Faulting process ID: 0x1448

      Faulting application start time: 0x01cfe6c7bd37e765

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

      Faulting module path: C:\windows\SYSTEM32\ntdll.dll

      Report ID: 072b7ff9-52bb-11e4-825f-600292e27add

      Faulting package full name:

      Faulting package-relative application ID: