2 Replies Latest reply on May 11, 2015 9:50 AM by jesusg87240164

    creative cloud installer crashes

    jannovak8

      Hi,

       

      I was about to install InDesign trial to computer which already had creative cloud app installed.

       

      It asked me to upgrade the creative cloud app, which I did, but it got stuck in the middle for hours. I restarted the computer.

       

      After that it did not start, I tried uninstalling it from control panel, and fresh install, it did not help - the installer program crashes soon after download is finished.

       

      I tried fresh install on new system user, it also did not help.

       

      What can I do? I am on Windows 7.

       

      Jan