My adobe premiere elements 10 program will no longer open on my computer, I have tried to update the software but none of my adobe programs are working (there is just an endless pinwheel indicating that they are attempting to load). Because my program won't work, I decided to try downloading the free trial for premiere pro off your website. I installed creative cloud, but whenever I click the "click here to get started button" it just shows that same endless pinwheel. I have then tried to uninstall creative cloud, but it will not let me quit the program and therefore I can't uninstall it. I have also tried updating all my software but nothing seems to work. Do you have any advice on how to get creative cloud to work on my mac book so I can download the free trial?