2 Replies Latest reply on Oct 13, 2014 4:17 PM by TamuDimairo

Creative Cloud Desktop not downloading

TamuDimairo Oct 13, 2014 3:53 PM

I've just purchased Adobe Creative cloud Complete package, but when i try and download Creative Cloud Desktop i keep getting the following message. "We are currently experiencing some issues, please try again later. If the problem persists, contact customer support."

1. Re: Creative Cloud Desktop not downloading

John T Smith Oct 13, 2014 4:08 PM (in response to TamuDimairo)

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-and try some steps such as changing browsers and turning off your firewall for downloads
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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2. Re: Creative Cloud Desktop not downloading

TamuDimairo Oct 13, 2014 4:17 PM (in response to John T Smith)

Changing browsers from safari to chrome worked, thanks !
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