1 Reply Latest reply on Oct 13, 2014 6:46 PM by A.T. Romano

    Burners not recognized

    Gary3Hearts

      Hi. Using PRE 9....I have 2 dvd burners. I just replaced one with an LG M burner. Now, when in the PRE Share tab trying to burn a disc, I get a yellow triangle and message saying 'burners not recognized' and I cannot burn. However, I can burn audio using windows media play, so I surmise it's somethin in PRE. Thoughts? Thanks.  Gary

        • 1. Re: Burners not recognized
          A.T. Romano Level 7

          Gary3Hearts

           

          On what computer operating system are you running Premiere Elements 9? And are you working with the 9.0.1 Update of the program?

           

          Given

          Burner 1

          Burner 2 replaced with a LG burner

           

          What are these burners - both DVD/CD burners or is either a Blu-ray DVD/CD burner?

           

          When you put your DVD disc in the burner tray, open Premiere Elements 9.0/9.0.1, and go to Share/Disc/DVD disc what is in the

          field for Burner Location? Nothing? Or, just one or the other of the 2 burners?

           

          Was the carry over burner and the old one that was replaced working with Premiere Elements 9.0/9.0.1 before you installed the LG burner.

          Is the LG an internal or external burner? Same question for the burner that was not replaced.

           

          If these are DVD/CD burners, then try to refresh the DVD drivers according to the following Adobe document...

          CD, DVD drive not recognized after Adobe application install | Windows

           

          Please let us know the results.

           

          Thank you.

           

          ATR