2 Replies Latest reply on Jan 5, 2015 7:49 PM by Geoff the kiwi

    Add-On installation issues

    amygauthierphoto

      I purchased Wonderland Presets for Lightroom through the Adobe Add-On Store. It says it has installed, I've tried installing through the Extension Manager. I've restarted everything multiple times and I can't seem to get the presets to open up in Lightroom. I was on the phone with customer support and the guy I was speaking with basically walked me through the steps I had already done and then told me that he would take my number and call me back later to see if I had any more questions but nothing ever got resolved. Has anyone had this issue? Or maybe someone could give me some DIFFERENT ideas than whats already listed for the troubleshooting on the website, because I've gone through everything multiple times to no avail.