5 Replies Latest reply: Oct 16, 2014 8:37 AM by Liz, Typekit Support

Typekit and Creative Cloud sync issues

AC Digital Creative Oct 14, 2014 2:20 AM

Hello Adobe Community

Last week, I was using Illustrator and synced some fonts with Typekit. This week, I tried adding some more fonts, but it wouldn't sync with my Creative Cloud account. I uninstalled and reinstalled Creative Cloud... Creative Cloud says... "no fonts synced", but Typekit says... "fonts synced". I unsynced and resynced the fonts I used ... and the Typekit site said that I must open Creative Cloud opened so the fonts can sync, but the software is already opened.

I am not sure why the software is not working properly anymore. Can someone please help me?

1. Re: Typekit and Creative Cloud sync issues

arij2010 Oct 14, 2014 3:50 AM (in response to AC Digital Creative)

Hi,

Have you checked on Assets tab of CC desktop that fonts Sync is turned ON ?
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2. Re: Typekit and Creative Cloud sync issues

anne078 Oct 14, 2014 7:06 AM (in response to AC Digital Creative)

I'm having a similar problem. And every time I try to open up the CC desktop app, it takes my logon credentials and just keeps telling me that I have been signed out. I'm in an endless loop of signing on to be told that I've been signed out. This is infuriating!! Please let me know if you solved this, or anyone has.
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3. Re: Typekit and Creative Cloud sync issues

AC Digital Creative Oct 14, 2014 7:16 AM (in response to arij2010)

Yes, I have checked and it is not working for me. No error messages shown.
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4. Re: Typekit and Creative Cloud sync issues

AC Digital Creative Oct 16, 2014 1:43 AM (in response to AC Digital Creative)

Hello. Just an update, I wiped my hard drive and did a clean OS install. I went to Typekit website and removed all the fonts that were synced. Logged out of Adobe website and logged out of the CC Desktop app. Restarted my computer, logged back into everything and the sync is still not working. When I sync fonts from Typekit, I get this message...

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Typekit is syncing your font selections via the Creative Cloud

To use your synced fonts on this computer, make sure the Creative Cloud application is running with font sync turned on. After a few moments, the fonts will be added to your computer automatically and will appear in your applications’ font menus. Learn more.
If you want to remove a font at any time, you can use this dialog or visit the synced font.

Launch Creative Cloud Application (button)
Close (button)

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The CC desktop app was already opened.
I am getting a headache from this.

Really need assistance!
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5. Re: Typekit and Creative Cloud sync issues

Liz, Typekit Support Oct 16, 2014 8:37 AM (in response to AC Digital Creative)

I'm sorry that you are having trouble with this! We have your email in Typekit Support (support@typekit.com), and will reply there shortly with more information.

Best,
-- liz
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