As you'll see in my original post… I did reset the preferences and it has not resolved the issue.
You have only repeated what I have already done.
But have you tried Eugene's other suggestion of saving the file as IDML?
And did you use the method of restoring preferences in the article? I'm not saying you didn't, just noting that some people don't know how to do it correctly.
Apologies, it's a standard response as it pops up often enough, it usually sorts out the problem.
Please read these threads https://forums.adobe.com/thread/1414356
Yes, I exported as IDML, I do this to save the files as it is the only way…
Yes that forum post about resetting is the instruction I followed… I have done it that way before too so it wasn't hard to follow.
Eugene - I think I am having a slightly different issue to the 2 'undo' articles/
The biggest issue I face is being completely unable to save. It's not just 1 doc, I could have 3 open and I can't save any of them so I have to export IDML then quit, re-start and import…
I have just updated to the latest version.
So far it is fine but as always it does not happen straight away so there is no guarantee it is fixed as it happened previously on an older version of InDesign…
It's not common for this to happen - I've had nearly every version of InDesign and have never experienced this, but have seen it reported from time to time.
I suggest making a new user account for the computer and see if the problem persits - it's purely a troubleshooting measure to see if the problem is linked to your user account.
Do you know if creating new user account has resolved the issue before?
Is this method known for fixing issues like this - I can't see how that would work?
I'll maybe wait and see if it happens again now that I have updated the app.
If it happens again I have no idea what to do. I have already missed a deadline today and now have to work late, it happened 4 times before I updated.
It's just to see if it occurs - it's not fix, just a troubleshooting step.
There could be something wrong with rights to permissions to folders or something along those lines, if it doesn't happen in a new user account it's most likely the issue. And you can delete the temp account and we can try additional steps to resolve.
Thank you, I'll mark that as the answer for now as I seem to have formulated a plan of action…
I'll just have to wait and see.
I've had the exact same problem on at least 4 different computers over the last 4 years. I have tried everything and nothing works. When will Adobe fix this?!!