3 Replies Latest reply on Oct 14, 2014 1:19 PM by DdeGannes

    How to get a serial number after purchase


      I downloaded Lr and trialed the product for a month.  I then signed up for the monthly fee which included Ps.  I can access Ps but when I go to Lr it asks me for a serial number which has not been supplied.  On the help pages it states "You can convert your trial to a Creative Cloud complete or single-app membership by purchasing on the Creative Cloud website. After you purchase your membership, your desktop product trial will automatically be licensed upon relaunch".  I have closed down my Mac overnight but on opening up it still asks me for a serial number so I cannot open Lr?  Help!