6 Replies Latest reply on Oct 19, 2014 8:39 PM by shuo_yang

    Update to Extension Manager in CC2014 to Version 7.3.2.39.

    MrMahootleCreative

      Updated Extension Manager in CC2014 to Version 7.3.2.39. No Products are showing only 'Others'. Can not see any installed extensions or any CC applications.

      iMac, CC2014, OS 10.9.5.

        • 1. Re: Update to Extension Manager in CC2014 to Version 7.3.2.39.
          Carl Sun Level 4

          EM-supported products will write their information into Product Configuration Database (PCD) during their installation, including name, version, locale, installation location, etc.. EM will get product information from PCD at launch. If EM can't find a product in recorded location, EM will not list it. So the most possible root cause is that wrong installation location was recorded in PCD.

           

          To confirm it, please install ExtendScript Toolkit CC from Creative Cloud application. Launch it, input "BridgeTalk.__diagnostics__;" (Exclude the double quotation marks) in the main window, then click "Debug"->"Run" menu item. The result will be output in the JavaScript Console window at the top right corner. Please check whether you can find  CC 2014 applications in the "Targets" section and whether their paths are correct.

          • 2. Re: Update to Extension Manager in CC2014 to Version 7.3.2.39.
            Carl Sun Level 4

            Could you see applications listed in EM before you update EM?

            • 3. Re: Update to Extension Manager in CC2014 to Version 7.3.2.39.
              MrMahootleCreative Level 1

              Hi Carl,

               

              Yes, before the October updates everything was ok.

               

              Ta

              Drew

               

               

               

               

               

              Drew Buckmaster

               

              CMC Cross Media Communication

              801/6A Glen St  |  Milsons Point NSW 2061 | P: 02 9954 5488  |  www.c-media-c.com.au

               

               

               

               

               

               

               

               

               

               

               

               

               

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              • 4. Re: Update to Extension Manager in CC2014 to Version 7.3.2.39.
                MrMahootleCreative Level 1

                Hi Carl,

                 

                I have downloaded and run the ExtendScript Toolkit.

                The log that has the ‘targets’ does not include any CC2014 apps.

                 

                I’ve copied the text and it is below.

                 

                Ta

                Drew

                 

                     Targets: 2

                          Connector = PCD

                 

                          Installed: 0

                 

                          Running: 0

                 

                               estoolkit-4.0: PUMPING

                                    Group = cs

                                    Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

                                    Display Name = ExtendScript Toolkit CC

                                    MsgAuthentication = ON

                                    MsgDigest = ON

                                    ESTK = ON

                                    Status = PUMPING

                 

                                    Info:

                                         Group = cs

                                         Version = 2.0

                                         Build = ES 4.5.5

                                         Next serial number = 73

                                         Logging: = OFF

                                         Now = 13:28:01

                 

                                         Messages:

                                              Message Version = 2.05

                                              Authentication = ON

                                              Digest = ON

                 

                                    Thread: estoolkit-4.0#thread

                                         Avg. pump interval = 60ms

                                         Last pump = 239ms ago

                 

                                         Ping: 7

                 

                                              ECHO_REQUEST: ECHO_RESPONSE

                                                   Timeout = undefined

                                                   Handler = undefined

                 

                                              STATUS: PUMPING

                                                   Timeout = undefined

                                                   Handler = undefined

                 

                                              MAIN: MAIN

                                                   Timeout = undefined

                                                   Handler = installed

                 

                                              LAUNCHED: LAUNCHED

                                                   Timeout = undefined

                                                   Handler = installed

                 

                                              DIAGNOSTICS: DIAGNOSTICS

                                                   Timeout = undefined

                                                   Handler = installed

                 

                                              INFO: INFO

                                                   Timeout = undefined

                                                   Handler = installed

                 

                                              SETUPTIME: thread=0ms, left=15ms

                                                   Timeout = undefined

                                                   Handler = undefined

                                    ExeName = ExtendScript Toolkit.app

                 

                               exman-7.0:

                                    Group = cs

                                    Path = /Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app

                                    Display Name = Adobe Extension Manager CC

                                    MsgAuthentication = ON

                                    MsgDigest = ON

                                    ESTK = OFF

                                    BundleID = com.adobe.exman

                                    Status = (not running)

                                    ExeName = Adobe Extension Manager CC.app

                 

                          Installed: 1

                 

                          Running: 1

                 

                          Groups: 139

                 

                               cs3:

                                    acrobat-8.0

                                    aftereffects-8.0

                                    soundbooth-1.0

                                    bridge-2.0

                                    contribute-4.5

                                    devicecentral-1.0

                                    dreamweaver-9.0

                                    encore-3.0

                                    estoolkit-2.0

                                    fireworks-9.0

                                    flash-9.0

                                    illustrator-13.0

                                    indesign-5.0

                                    indesignserver-5.0

                                    incopy-5.0

                                    photoshop-10.0

                                    premiere-3.0

                                    premierepro-3.0

                                    stockphotos-1.5

                                    audition-3.0

                 

                               cs4:

                                    acrobat-9.0

                                    aftereffects-9.0

                                    soundbooth-2.0

                                    bridge-3.0

                                    contribute-5.0

                                    devicecentral-2.0

                                    dreamweaver-10.0

                                    encore-4.0

                                    estoolkit-3.0

                                    fireworks-10.0

                                    flash-10.0

                                    illustrator-14.0

                                    indesign-6.0

                                    indesignserver-6.0

                                    incopy-6.0

                                    photoshop-11.*

                                    premierepro-4.0

                                    audition-4.0

                                    ame-1.0

                                    exman-2.0

                 

                               cs5:

                                    acrobat-9.0

                                    aftereffects-10.0

                                    soundbooth-3.0

                                    bridge-4.0

                                    contribute-6.0

                                    devicecentral-3.0

                                    dreamweaver-11.0

                                    encore-5.0

                                    estoolkit-3.5

                                    fireworks-11.0

                                    flash-11.0

                                    illustrator-15.0

                                    indesign-7.0

                                    indesignserver-7.0

                                    incopy-7.0

                                    photoshop-12.*

                                    premierepro-5.0

                                    audition-5.0

                                    ame-2.0

                                    exman-3.0

                                    flashbuilder-4.0

                                    flashcatalyst-1.0

                 

                               ts1:

                                    captivate3-en_us

                                    captivate3-fr_fr

                                    captivate3-it_it

                                    captivate3-ja_jp

                                    captivate3-es_es

                                    captivate3-de_de

                 

                               ts2:

                                    captivate-4.0

                 

                               el2:

                                    captivate-5.0

                 

                               as1:

                                    acrobat-10.0

                 

                               ts3:

                                    robohelp-9.0

                                    framemaker-10.0

                 

                               cs55:

                                    aftereffects-10.5

                                    audition-4.0

                                    bridge-4.1

                                    contribute-6.1

                                    devicecentral-3.5

                                    dreamweaver-11.5

                                    encore-5.1

                                    estoolkit-3.6

                                    fireworks-11.1

                                    flash-11.5

                                    illustrator-15.1

                                    indesign-7.5

                                    indesignserver-7.5

                                    incopy-7.5

                                    photoshop-55.*

                                    premierepro-5.5

                                    ame-2.5

                                    exman-5.5

                                    flashbuilder-4.5

                                    flashcatalyst-1.5

                                    switchboard-2.0

                 

                               el25:

                                    captivate-5.5

                 

                               cs60:

                                    aftereffects-11.0

                                    audition-5.0

                                    bridge-5.*

                                    contribute-6.88

                                    devicecentral-4.0

                                    dreamweaver-12.0

                                    encore-6.0

                                    estoolkit-3.8

                                    fireworks-12.0

                                    flash-12.0

                                    illustrator-16.*

                                    indesign-8.0

                                    indesignserver-8.0

                                    incopy-8.0

                                    photoshop-60.*

                                    premierepro-6.0

                                    ame-6.0

                                    exman-6.0

                                    flashbuilder-4.52

                                    switchboard-2.0

                                    prelude-1.0

                                    speedgrade-6.0

                 

                               el60:

                                    captivate-60.*

                 

                               ts4:

                                    robohelp-10.0

                                    framemaker-11.0

                 

                               cs70:

                                    audition-6.0

                                    bridge-6.*

                                    dreamweaver-13.0

                                    encore-7.0

                                    fireworks-13.0

                                    flash-13.0

                                    illustrator-17.*

                                    indesign-9.*

                                    indesignserver-9.0

                                    incopy-9.*

                                    photoshop-70.*

                                    premierepro-7.0

                                    ame-7.0

                                    exman-7.0

                                    flashbuilder-5.0

                                    prelude-2.0

                                    estoolkit-4.0

                                    aftereffects-12.0

                 

                               el70:

                                    captivate-70.*

                • 5. Re: Update to Extension Manager in CC2014 to Version 7.3.2.39.
                  Carl Sun Level 4

                  Then the PCD is incorrect. The normal output looks like the following. You have to follow Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 to re-install all CC 2014 products.

                   

                  Result: BridgeTalk Diagnostics

                  ----------------------

                   

                      Info:

                          Name = estoolkit-4.0

                          Status = PUMPING

                          Group = cs

                          Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

                          Version = 2.0

                          Build = ES 4.5.5

                          Next serial number = 41

                          Logging: = OFF

                          Now = 16:33:35

                   

                          Messages:

                              Message Version = 2.05

                              Authentication = ON

                              Digest = ON

                   

                      Thread: estoolkit-4.0#thread

                          Avg. pump interval = 62ms

                          Last pump = 87ms ago

                   

                          Ping: 7

                   

                              ECHO_REQUEST: ECHO_RESPONSE

                                  Timeout = undefined

                                  Handler = undefined

                   

                              STATUS: PUMPING

                                  Timeout = undefined

                                  Handler = undefined

                   

                              MAIN: MAIN

                                  Timeout = undefined

                                  Handler = installed

                   

                              LAUNCHED: LAUNCHED

                                  Timeout = undefined

                                  Handler = installed

                   

                              DIAGNOSTICS: DIAGNOSTICS

                                  Timeout = undefined

                                  Handler = installed

                   

                              INFO: INFO

                                  Timeout = undefined

                                  Handler = installed

                   

                              SETUPTIME: thread=0ms, left=45ms

                                  Timeout = undefined

                                  Handler = undefined

                   

                      Instances: 3

                   

                          estoolkit-4.0#dbg:

                   

                                  msg[16:33:35]: 00000036

                                      @BT>Version = 2.05

                                      Target = estoolkit-4.0#dbg

                                      Sender = estoolkit-4.0#dbg

                                      Sender-ID = localhost:mac1069

                                      Timeout = 16:33:36

                                      Type = Ignore

                                      Response-Request = Timeout

                                      Headers = (no headers)

                                      Timestamp = 16:33:35

                                      Serial-Number = 36

                                      Received = undefined

                                      Result = undefined

                                      Error = undefined

                                      Body = (empty)

                   

                              Incoming: 1

                   

                              Outgoing: 0

                   

                              Handler: 9

                                  ExtendScript = for all messages

                                  Error = for only msg #25

                                  Error = for only msg #27

                                  Error = for only msg #32

                                  Result = for only msg #36

                                  Error = for only msg #36

                                  Timeout = for only msg #36

                                  Result = for only msg #38

                                  Error = for only msg #38

                   

                          estoolkit-4.0#estk:

                   

                                  msg[16:33:35]: 00000038

                                      @BT>Version = 2.05

                                      Target = estoolkit-4.0#estk

                                      Sender = estoolkit-4.0#dbg

                                      Sender-ID = localhost:mac1069

                                      Timeout = 16:43:35

                                      Type = Debug

                                      Response-Request = Result Error

                                      Headers = (no headers)

                                      Timestamp = 16:33:35

                                      Serial-Number = 38

                                      Received = undefined

                                      Result = undefined

                                      Error = undefined

                   

                                      Body: 107 bytes

                                          Text = <get-properties engine="main" object="$.global" exclude="undefined,builtin,prototype" all="true" max="20"/>

                   

                              Incoming: 1

                   

                              Outgoing: 0

                   

                              Handler: 1

                                  ExtendScript = for all messages

                   

                          estoolkit-4.0: (main)

                   

                              Incoming: 0

                   

                              Outgoing: 0

                   

                              Handler: 1

                                  ExtendScript = for all messages

                   

                      Targets: 11

                          Connector = PCD

                   

                          Installed: 0

                   

                          Running: 0

                   

                              ame-7.0:

                                  Group = cs

                                  Path = /Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app

                                  Display Name = Adobe Media Encoder

                                  MsgAuthentication = ON

                                  MsgDigest = ON

                                  ESTK = ON

                                  BundleID = com.adobe.ame.application

                                  Status = (not running)

                                  ExeName = Adobe Media Encoder CC.app

                   

                              dreamweaver-12.0:

                                  Group = cs

                                  Path = /Applications/Adobe Dreamweaver CS6/Adobe Dreamweaver CS6.app

                                  Display Name = Adobe Dreamweaver CS6

                                  MsgAuthentication = ON

                                  MsgDigest = ON

                                  ESTK = OFF

                                  BundleID = com.adobe.dreamweaver-12.0

                                  Status = (not running)

                                  ExeName = Adobe Dreamweaver CS6.app

                   

                              dreamweaver-13.0:

                                  Group = cs

                                  Path = /Applications/Adobe Dreamweaver CC/Adobe Dreamweaver CC.app

                                  Display Name = Adobe Dreamweaver CC

                                  MsgAuthentication = ON

                                  MsgDigest = ON

                                  ESTK = OFF

                                  BundleID = com.adobe.dreamweaver-13.0

                                  Status = (not running)

                                  ExeName = Adobe Dreamweaver CC.app

                   

                              estoolkit-4.0: PUMPING

                                  Group = cs

                                  Path = /Applications/Adobe ExtendScript Toolkit CC/ExtendScript Toolkit.app

                                  Display Name = ExtendScript Toolkit CC

                                  MsgAuthentication = ON

                                  MsgDigest = ON

                                  ESTK = ON

                                  Status = PUMPING

                   

                                  Info:

                                      Group = cs

                                      Version = 2.0

                                      Build = ES 4.5.5

                                      Next serial number = 47

                                      Logging: = OFF

                                      Now = 16:33:36

                   

                                      Messages:

                                          Message Version = 2.05

                                          Authentication = ON

                                          Digest = ON

                   

                                  Thread: estoolkit-4.0#thread

                                      Avg. pump interval = 62ms

                                      Last pump = 290ms ago

                   

                                      Ping: 7

                   

                                          ECHO_REQUEST: ECHO_RESPONSE

                                              Timeout = undefined

                                              Handler = undefined

                   

                                          STATUS: PUMPING

                                              Timeout = undefined

                                              Handler = undefined

                   

                                          MAIN: MAIN

                                              Timeout = undefined

                                              Handler = installed

                   

                                          LAUNCHED: LAUNCHED

                                              Timeout = undefined

                                              Handler = installed

                   

                                          DIAGNOSTICS: DIAGNOSTICS

                                              Timeout = undefined

                                              Handler = installed

                   

                                          INFO: INFO

                                              Timeout = undefined

                                              Handler = installed

                   

                                          SETUPTIME: thread=0ms, left=45ms

                                              Timeout = undefined

                                              Handler = undefined

                                  ExeName = ExtendScript Toolkit.app

                   

                              exman-6.0:

                                  Group = cs

                                  Path = /Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app

                                  Display Name = Adobe Extension Manager CS6

                                  MsgAuthentication = ON

                                  MsgDigest = ON

                                  ESTK = OFF

                                  BundleID = com.adobe.exman

                                  Status = (not running)

                                  ExeName = Adobe Extension Manager CS6.app

                   

                              exman-7.0:

                                  Group = cs

                                  Path = /Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app

                                  Display Name = Adobe Extension Manager CC

                                  MsgAuthentication = ON

                                  MsgDigest = ON

                                  ESTK = OFF

                                  BundleID = com.adobe.exman

                                  Status = (not running)

                                  ExeName = Adobe Extension Manager CC.app

                   

                              illustrator-18.064:

                                  Path = /Applications/Adobe Illustrator CC 2014/Adobe Illustrator.app

                                  Display Name = Adobe Illustrator CC 2014

                                  MsgAuthentication = ON

                                  MsgDigest = ON

                                  ESTK = ON

                                  BundleID = com.adobe.illustrator

                                  Status = (not running)

                                  ExeName = Adobe Illustrator.app

                   

                              indesign-10.064:

                                  Path = /Applications/Adobe InDesign CC 2014/Adobe InDesign CC 2014.app

                                  Display Name = Adobe InDesign CC 2014

                                  MsgAuthentication = ON

                                  MsgDigest = ON

                                  ESTK = ON

                                  BundleID = com.adobe.InDesign

                                  Status = (not running)

                                  ExeName = Adobe InDesign CC 2014.app

                   

                              indesign-9.064:

                                  Group = cs

                                  Path = /Applications/Adobe InDesign CC/Adobe InDesign CC.app

                                  Display Name = Adobe InDesign CC

                                  MsgAuthentication = ON

                                  MsgDigest = ON

                                  ESTK = ON

                                  BundleID = com.adobe.InDesign

                                  Status = (not running)

                                  ExeName = Adobe InDesign CC.app

                   

                              photoshop-70.032:

                                  Group = cs

                                  Path = /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app

                                  Display Name = Adobe Photoshop CC

                                  MsgAuthentication = ON

                                  MsgDigest = ON

                                  ESTK = ON

                                  BundleID = com.adobe.Photoshop

                                  Status = (not running)

                                  ExeName = Adobe Photoshop CC.app

                   

                              photoshop-80.032:

                                  Group = cs

                                  Path = /Applications/Adobe Photoshop CC 2014/Adobe Photoshop CC 2014.app

                                  Display Name = Adobe Photoshop CC 2014

                                  MsgAuthentication = ON

                                  MsgDigest = ON

                                  ESTK = ON

                                  BundleID = com.adobe.Photoshop

                                  Status = (not running)

                                  ExeName = Adobe Photoshop CC 2014.app

                   

                          Installed: 10

                   

                          Running: 1

                   

                          Groups: 143

                   

                              cs3:

                                  acrobat-8.0

                                  aftereffects-8.0

                                  soundbooth-1.0

                                  bridge-2.0

                                  contribute-4.5

                                  devicecentral-1.0

                                  dreamweaver-9.0

                                  encore-3.0

                                  estoolkit-2.0

                                  fireworks-9.0

                                  flash-9.0

                                  illustrator-13.0

                                  indesign-5.0

                                  indesignserver-5.0

                                  incopy-5.0

                                  photoshop-10.0

                                  premiere-3.0

                                  premierepro-3.0

                                  stockphotos-1.5

                                  audition-3.0

                   

                              cs4:

                                  acrobat-9.0

                                  aftereffects-9.0

                                  soundbooth-2.0

                                  bridge-3.0

                                  contribute-5.0

                                  devicecentral-2.0

                                  dreamweaver-10.0

                                  encore-4.0

                                  estoolkit-3.0

                                  fireworks-10.0

                                  flash-10.0

                                  illustrator-14.0

                                  indesign-6.0

                                  indesignserver-6.0

                                  incopy-6.0

                                  photoshop-11.*

                                  premierepro-4.0

                                  audition-4.0

                                  ame-1.0

                                  exman-2.0

                   

                              cs5:

                                  acrobat-9.0

                                  aftereffects-10.0

                                  soundbooth-3.0

                                  bridge-4.0

                                  contribute-6.0

                                  devicecentral-3.0

                                  dreamweaver-11.0

                                  encore-5.0

                                  estoolkit-3.5

                                  fireworks-11.0

                                  flash-11.0

                                  illustrator-15.0

                                  indesign-7.0

                                  indesignserver-7.0

                                  incopy-7.0

                                  photoshop-12.*

                                  premierepro-5.0

                                  audition-5.0

                                  ame-2.0

                                  exman-3.0

                                  flashbuilder-4.0

                                  flashcatalyst-1.0

                   

                              ts1:

                                  captivate3-en_us

                                  captivate3-fr_fr

                                  captivate3-it_it

                                  captivate3-ja_jp

                                  captivate3-es_es

                                  captivate3-de_de

                   

                              ts2:

                                  captivate-4.0

                   

                              el2:

                                  captivate-5.0

                   

                              as1:

                                  acrobat-10.0

                   

                              ts3:

                                  robohelp-9.0

                                  framemaker-10.0

                   

                              cs55:

                                  aftereffects-10.5

                                  audition-4.0

                                  bridge-4.1

                                  contribute-6.1

                                  devicecentral-3.5

                                  dreamweaver-11.5

                                  encore-5.1

                                  estoolkit-3.6

                                  fireworks-11.1

                                  flash-11.5

                                  illustrator-15.1

                                  indesign-7.5

                                  indesignserver-7.5

                                  incopy-7.5

                                  photoshop-55.*

                                  premierepro-5.5

                                  ame-2.5

                                  exman-5.5

                                  flashbuilder-4.5

                                  flashcatalyst-1.5

                                  switchboard-2.0

                   

                              el25:

                                  captivate-5.5

                   

                              cs60:

                                  aftereffects-11.0

                                  audition-5.0

                                  bridge-5.*

                                  contribute-6.88

                                  devicecentral-4.0

                                  dreamweaver-12.0

                                  encore-6.0

                                  estoolkit-3.8

                                  fireworks-12.0

                                  flash-12.0

                                  illustrator-16.*

                                  indesign-8.0

                                  indesignserver-8.0

                                  incopy-8.0

                                  photoshop-60.*

                                  premierepro-6.0

                                  ame-6.0

                                  exman-6.0

                                  flashbuilder-4.52

                                  switchboard-2.0

                                  prelude-1.0

                                  speedgrade-6.0

                   

                              el60:

                                  captivate-60.*

                   

                              ts4:

                                  robohelp-10.0

                                  framemaker-11.0

                   

                              cs70:

                                  audition-6.0

                                  bridge-6.*

                                  dreamweaver-13.0

                                  encore-7.0

                                  fireworks-13.0

                                  flash-13.0

                                  illustrator-17.*

                                  indesign-9.*

                                  indesignserver-9.0

                                  incopy-9.*

                                  photoshop-70.*

                                  premierepro-7.0

                                  ame-7.0

                                  exman-7.0

                                  flashbuilder-5.0

                                  prelude-2.0

                                  estoolkit-4.0

                                  aftereffects-12.0

                   

                              el70:

                                  captivate-70.*

                   

                              cs70:

                                  switchboard-3.*

                   

                              cs80:

                                  bridge-6.*

                                  photoshop-80.*

                                  estoolkit-4.0

                  ----------------------

                  • 6. Re: Update to Extension Manager in CC2014 to Version 7.3.2.39.
                    shuo_yang Level 2

                    Can you try follow steps?

                     

                     

                    1.  Create a file called exmancoreliblog.yes and copy it to

                     

                    Mac: /Users/<name>/Library/Application Support/Adobe/Extension Manager CC/Log/

                     

                    Windows: C:\Users\<name>\AppData\Roaming\Adobe\Extension Manager CC\Log

                     

                    2. Delete Extension Manager database file  then restart Extension Manager and reproduce your issue


                    Mac: "Macintosh HD/Library/Application Support/Adobe/Extension Manager CC/Configuration/DB/ExMan.db"

                    Windows: C:\ProgramData\Adobe\Extension Manager CC\Configuration\DB\ExMan.db


                    3. Send us ExManCoreLibrary.log file in that log folder to exman.beijing@gmail.com