Hi Florence. I go to cloud.acrobat.com/convertpdf, and click the big blue button that says, "Select Files to Convert to PDF." Then I select "Choose Files From My Computer." Then I select the file, and it uploads. Then I wait twenty five minutes or something, and it says, "! Conversion Failure."
I got an email from Adobe that says, "Adobe PDF Pack could not successfully convert your file Revelation 3 Hot Springs.pptx to Adobe PDF. The conversion of your uploaded file timed out.
You can try to convert the file to Adobe PDF via Adobe CreatePDF Desktop Printer from virtually any application." I assume I should try that?
You can only submit files up to 100MB in size to the Create PDF service.
What is your file size which you are trying to convert?
Does it occur with all files?
Please let me know which browser you are using and its version?
Have you checked with a different browser if possible?
Yes, you can try with Adobe Create PDF Desktop Printer as well and check if it works for you.
Please let us know if you require further assistance.