When you add a custom button, you need to be sure to tell the Single Source Layout recipe you want it to appear. So head on over to the Single Source Layouts pod and right-click the layout you are using. Then choose the Properties. You didn't say which version of RoboHelp you use and my darned crystal ball is broken. Not only that, but my psychic skills aren't really what the should be. So I'll talk about RoboHelp 11 and maybe from it you can figure out where your options are if your version is different.
On the left side of the dialog, click Navigation. Then on the right side you should see your button but it likely won't have a check mark. So click that puppy to give it a check mark, generate again and you should be set!
Got it to work. I didn't realize that I had to:
- Create the button.
- Go to WebHelp -> Properties -> Navigation and select it.
Sorry, I saw this right after I figured it out. Thanks for the answer though!
And yes, I'm using RH 11. Sorry about not mentioning that.