6 Replies Latest reply on Oct 16, 2014 6:53 AM by ssprengel

    Adobe Lightroom, Photoshop and Bridge does not recognize the raw files from my Canon Mark III 5D Camera.

    ashelyj122

      Adobe Lightroom, Photoshop and Bridge does not recognize the raw files from my new Canon Mark III 5D Camera.  How can I get my files open to view and edit?  I am using LR3, Photoshop CS3 and Bridge CS3.  Do I need to upgrade these programs or is there another way to get these programs to recognize my files?

       

      When I try opening the raw images in Lightroom, the thumbnails say "Preview unavailable for this file"  ... when I click "import" an error message pops up that says "The files are from a camera which is not recognized by the raw format support in Lightroom."

       

      When I try opening the raw images in Photoshop, an error message pops up saying "could not complete your request because photoshop does not recognize this type of file."

       

      When I try opening the raw images in Bridge, it just shows an icon with the file name and CR2.

       

      Please help!!!