1 Reply Latest reply on Oct 15, 2014 11:05 PM by Soundvessel

    Photoshop & Illustrator CC 2014 crashes shorty after startup

    Soundvessel

      They both have been working fine up until today. I tried a re-install and also the solution from Photoshop CC (2014) fails to start (0xc000007b) confirming the files were removed on uninstall then re-installed from fresh (x86) and (x64) versions of the 2012 C++ redistributes.

       

      Crashes on plain application start and through opening a PSD. Seems to occur right at the point the new library feature updates in my tools although I have yet to use the feature. InDesign CC 2014 has no issues. Crash reports below.

       

      Photoshop CC 2014

       

      Log Name:      Application

      Source:        Application Error

      Date:          10/15/2014 10:32:16 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      G47

      Description:

      Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba

      Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e

      Exception code: 0xc00000fd

      Fault offset: 0x00000000000536cd

      Faulting process id: 0x1b60

      Faulting application start time: 0x01cfe90287825be3

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

      Faulting module path: C:\Windows\system32\MSVCR110.dll

      Report Id: c98122ae-54f5-11e4-9db8-c86000cb2843

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2014-10-16T05:32:16.000000000Z" />

          <EventRecordID>321082</EventRecordID>

          <Channel>Application</Channel>

          <Computer>G47</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Photoshop.exe</Data>

          <Data>15.2.0.236</Data>

          <Data>542531ba</Data>

          <Data>MSVCR110.dll</Data>

          <Data>11.0.51106.1</Data>

          <Data>5098826e</Data>

          <Data>c00000fd</Data>

          <Data>00000000000536cd</Data>

          <Data>1b60</Data>

          <Data>01cfe90287825be3</Data>

          <Data>C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe</Data>

          <Data>C:\Windows\system32\MSVCR110.dll</Data>

          <Data>c98122ae-54f5-11e4-9db8-c86000cb2843</Data>

        </EventData>

      </Event>

       

      Illustrator CC 2014

       

      Log Name:      Application

      Source:        Application Error

      Date:          10/15/2014 10:40:28 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      G47

      Description:

      Faulting application name: Illustrator.exe, version: 18.1.0.430, time stamp: 0x54247b91

      Faulting module name: MSVCR110.dll, version: 11.0.51106.1, time stamp: 0x5098826e

      Exception code: 0xc00000fd

      Fault offset: 0x00000000000536cd

      Faulting process id: 0x1880

      Faulting application start time: 0x01cfe903a9732f76

      Faulting application path: C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe

      Faulting module path: C:\Windows\system32\MSVCR110.dll

      Report Id: eec04346-54f6-11e4-9db8-c86000cb2843

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2014-10-16T05:40:28.000000000Z" />

          <EventRecordID>321092</EventRecordID>

          <Channel>Application</Channel>

          <Computer>G47</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Illustrator.exe</Data>

          <Data>18.1.0.430</Data>

          <Data>54247b91</Data>

          <Data>MSVCR110.dll</Data>

          <Data>11.0.51106.1</Data>

          <Data>5098826e</Data>

          <Data>c00000fd</Data>

          <Data>00000000000536cd</Data>

          <Data>1880</Data>

          <Data>01cfe903a9732f76</Data>

          <Data>C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\Contents\Windows\Illustrator.exe</Data>

          <Data>C:\Windows\system32\MSVCR110.dll</Data>

          <Data>eec04346-54f6-11e4-9db8-c86000cb2843</Data>

        </EventData>

      </Event>