1 Reply Latest reply on Oct 16, 2014 2:19 AM by Mylenium

    Error 16- Aftereffect - Window 8

    Drawingthedream

      Hello,
      I need some help to solve a problem that occurs with Aftereffect (English is not my usual language so I'll try to explain the best I can.)
      Actually, everytime I install the program with the Creative Cloud, everything works ok until I shut the computer off. When I turn on the computer  again and try to use the program, a window opened with this text :


      "Please unistal and reinstall the product.

      If this problem still occurs, please contact Adobe technical support for help
      and mention the error code 
      shown at the bottom of this screen.

       

      Error : 16 "


      I reinstall aftereffect about 3 or 4 times, but it's always the same problem.

      Can anyone help ?

      Thanks for reading = )