16 Replies Latest reply on Oct 16, 2014 6:29 PM by Peter Spier

    White border in pdf preview of bleed doc

    perrybrus Level 1

      Hi,

       

      As the attached image shows I get a thin white border on my pdf preview of a document that has a 3mm bleed. I have tried to increase the bleed to 5mm but with same result. I've also tried to exceed the black background outside the bleed marks in InDesign - no result. The pdf is exported with document is generated I'm stuck. Why do I get this annoying thin white border when previewing the pdf document? The people I'm sending this to thinks its something wrong and even if this should turn out to be in preview mode only its ruining my work as everyone else is asking about it when looking at the pdf. Use Document Bleed settings is ticked.

       

      bleed_borderissue.gif

        • 1. Re: White border in pdf preview of bleed doc
          Eugene Tyson Adobe Community Professional & MVP

          Can you show us your InDesign screenshot with the Bleed Area showing please?

          • 2. Re: White border in pdf preview of bleed doc
            perrybrus Level 1

            This is it. As mentioned it doesn't help to drag the bg over the bleed border. I've tried to exceed it and vary with no result. The white border appears in the pdf no matter what.

            bleed_borderissue_in.gif

            • 3. Re: White border in pdf preview of bleed doc
              John Mensinger Adobe Community Professional & MVP

              I've seen this too, and investigative findings indicate it's a display anomaly. It typically goes away at some zoom levels. I doubt there is much you can do about it.

              • 4. Re: White border in pdf preview of bleed doc
                Peter Spier Most Valuable Participant (Moderator)

                It's happening to me on one page of a job I'm working on now....

                • 5. Re: White border in pdf preview of bleed doc
                  Danny Whitehead. Level 4

                  What do you mean by 'PDF preview'? Opening an exported PDF in Apple Preview? Quick Look in Finder? Or viewing it in Adobe Acrobat/Reader? You can only trust the latter, and the former has no place in a workflow that requires bleed.

                  • 6. Re: White border in pdf preview of bleed doc
                    perrybrus Level 1

                    Danny. I never use anything other than Acrobate Reader to preview my pdf's.

                    • 7. Re: White border in pdf preview of bleed doc
                      perrybrus Level 1

                      John. It doesn't go away at any zoom levels but at one level it happens on three of four sides of my document. This is extremely annoying as those who evaluates this outside my environment thinks it's how its gonna look. Another thing is that Adobe should address this as its been going on for ages. AR is displaying exported pdf files wrong in many occasions and we can't know for sure if it really is a preview error or if its really going to affect the end result. And I can't just find that out cause I cant print with bleeds.

                      • 8. Re: White border in pdf preview of bleed doc
                        Bo LeBeau Level 4

                        You mentioned trying to increase the bleed areas by dragging the black box larger, but are you actually specifying the larger bleed when exporting the PDF

                         

                        Also, you mention Bleed Marks rather than Crop Marks.

                        Crop marks show where the page will be trimmed and this is what the printer needs to see.

                        Bleed marks are essentially useless. they only show the edge of the bleed, but give NO indication where the printer should trim to

                         

                        Your black screenshots are hard to decipher, but the Magenta box in your 2nd screenshot only shows the margins on the inside of the page.

                        Unless you have set the margins to 0, the magenta margin box will always be smaller that the page (the final trim size which is what the Crop marks are for)

                         

                        Have you accidently set a Slug area larger than the bleed? This is only way I can get the white space to show.

                         

                        The example below used greatly exaggerated settings to better show some issues.I greatly increased the bleed area to swallow the Crop marks and then included the Slug area to show the white.(slugs are not always used or even needed)

                         

                        The Magenta box are the margins inside the page.

                        The Red box is the bleed area.

                        The Crop marks in between these two are what the printer need to cut on to produce the final page size.

                         

                        Click on the image below to see a larger version with more detail.

                         

                        P,S, you mentioned about not being able to print the bleeds. If you have bleeds and crops that will make the final PDF size larger than your desktop printer can print, just select FIT or REDUCE OVERSIZE PAGE in the print dialog and it will print on your printer. Of course it will not be to 100 scale, but it will show all the elements in the PDF.

                        cropbleedvisibles.png

                        • 9. Re: White border in pdf preview of bleed doc
                          John Mensinger Adobe Community Professional & MVP

                          John. It doesn't go away at any zoom levels but at one level it happens on three of four sides of my document.

                          Right, that confirms it's a display issue, and I would expect it to behave differently on displays of different sizes and granularity.

                          This is extremely annoying as those who evaluates this outside my environment thinks it's how its gonna look.

                          Really? You've got people scrutinizing your bleeds? If you really want them to see "how it's gonna look" you should be sending them a version without bleed area showing.

                          ..and we can't know for sure if it really is a preview error or if its really going to affect the end result. And I can't just find that out cause I cant print with bleeds.

                          You could print it at a reduced percentage and measure for accuracy with the reduction factored.

                          • 10. Re: White border in pdf preview of bleed doc
                            Bo LeBeau Level 4

                            I second John's suggestion to only send the client a PDF without the bleeds or crop marks. They likely don't understand what they are and gives them something to pick about.

                            Often they won't understand the explanation even if you give them one.

                             

                            I would however, make a watermark at reduced opacity that says PROOF ONLY. NOT FOR PRINTING. on top of the design.

                            Make the opacity low enough that people can see through it and not block part of the design, but also visible enough to not be able to ignore.

                             

                            Often the client sends out your proof to be printed without telling you, and the printer struggles and enlarges your PDF to get a bleed to print.

                            Of course, this generally ruins the layout and will make you sick when you see what was done

                             

                            The watermark will be a big tipoff for everyone

                            • 11. Re: White border in pdf preview of bleed doc
                              perrybrus Level 1

                              Bo, thanks for your input on this. Yes, I know what my margins and bleed marks are. If you look at my grab you can see my red bleed mark. Crop marks doesn't affect this issue. Its ample enough to define the bleed. 

                               

                              This is obviously a display issue cause the very same document can export with no issue at another date, its just freakin annoying that it suddenly exports like this cause as I said, my client think that this is how its going to look. Let me clarify, I have no printer. This is a non printing environment, but the bleed is still valid as I want the same effect on my docs. When I deliver my pdf document its up to the client if they want to print it but I can't for the love of God get the bleed effect properly displayed cause it shows a thin white border. I have had plenty of exports where this isn't an issue but it occurs for apparently no reason at all at times. My bleed settings are the same as always and it doesn't affect the result to alter the way I place my background.

                              • 12. Re: White border in pdf preview of bleed doc
                                perrybrus Level 1

                                John,

                                 

                                I dont have a printer. See my former response. The clients need to see this without the thin white border cause the typical question is: "can you remove the white border? We want the background to cover the entire document." It's a little strange Adobe hasn't fixed this bug yet, cause if its a display issue its a bug in AR. I agree with you, it has to be the reader.

                                • 13. Re: White border in pdf preview of bleed doc
                                  John Mensinger Adobe Community Professional & MVP
                                  ...the typical question is: "can you remove the white border? We want the background to cover the entire document."

                                  So install a standard reply: "There actually is no white border to remove. What you're seeing is a PDF display bug. There is a full 3mm (or whatever) of bleed, so the background does indeed cover the entire document, plus 3mm on each side. In fact the sliver of white you see on-screen is at the outer edge of the 3mm bleed, which technically isn't even part of the document."

                                   

                                  I can't imagine you have so many clients that a brief explanation like this...one time per client...only in cases when it happens...would be overly burdensome. I offer a similar explanation whenever the awesome Enhance This Lines feature mangles the lower-case L's in my meticulously set type.

                                  • 14. Re: White border in pdf preview of bleed doc
                                    perrybrus Level 1

                                    You need to understand that its not one person evaluating these pdf's, once they are emailed a crowd of 30 people could respond. I work with clients that have offices in many countries and they always want me to send stuff to different offices cause they are micro managed at each office. If I reply like you said there's always some percentage that never wants to understand. But who can blame them, I haven't been able to responde with an absolute true answer yet. So yes, it is an issue and yes, it is bothersome. It's like taking pictures and showing them on my preview monitor to a client with a thin white stripe on every image. "Don't worry, it wont be like that" is a bit wobbly when they are staring like dogs at that very stripe while pointing and making faces. Guess Adobe needs to step up to the plate cause this display issue is dating back several years according to Google. I can't figure out anything else causing this.

                                    • 15. Re: White border in pdf preview of bleed doc
                                      John Mensinger Adobe Community Professional & MVP

                                      Well, if you've really got as many as 30 individuals reviewing your output regularly(?), you certainly have my sympathy. That alone could cause much bigger problems than any display glitch.

                                       

                                      In any case, I'm not downplaying the issue or implying that you're making too much of it. I was just offering some advice with respect to tolerating it, because the unfortunate fact is that Adobe may not be able to fix the problem, and even if they can, I wouldn't hold my breath waiting for them to drop every other priority they might have.

                                      • 16. Re: White border in pdf preview of bleed doc
                                        Peter Spier Most Valuable Participant (Moderator)

                                        I'm seeing it on the inside edge of one page on my current project, no bleed or marks....