4 Replies Latest reply on Oct 17, 2014 7:15 AM by IRMiles

    Failed to convert/account authorization

    IRMiles

      I signed up and paid for this service on Tuesday. I've been unable to convert my PDF document to a Word file. Is there something holding up the authorization. I've received a confirmation email once I paid, so I'm not sure why I can't actually  use the product. Very frustrating. My order number: (AD014388680)