6 Replies Latest reply on Oct 16, 2014 2:34 PM by curtneedsaride

    Why does "Adobe After Effects CC 2014 Quit Unexpectedly" on launch?

    curtneedsaride Level 1

      I'm currently on a 2012 MacPro OS X 10.9.5 with 2x2.66 GHz 6-Core Intel Xeon Processor, 24 GB DDR3.

       

      I uninstalled CS5 in order to download and install Adobe's Creative Cloud suite. I was able to get Photoshop up and running, but I cannot get After Effects to run. Every time I try to open it, I get the message:

      "Adobe After Effects CC 2014 quit unexpectedly." So, I uninstalled it, and tried re-downloading it and restarting my machine. Same result.

       

      So, please take a look at my Problem Report below and let me know if you can see any possible solution to this problem. Thanks for any possible help!

        • 1. Re: Why does "Adobe After Effects CC 2014 Quit Unexpectedly" on launch?
          curtneedsaride Level 1
          Process:     After Effects [2032]
          Path:        /Applications/Adobe After Effects CC 2014/Adobe After Effects CC 2014.app/Contents/MacOS/After Effects
          Identifier:  com.adobe.AfterEffects
          Version:     13.1.1 (13.1.1)
          Code Type:   X86-64 (Native)

          Parent Process:  launchd [199]

          Responsible: After Effects [2032]
          User ID:     501

           

          Date/Time:   2014-10-16 09:23:59.823 -0500
          OS Version:  Mac OS X 10.9.5 (13F34)

          Report Version:  11

          Anonymous UUID:  AAAE1F0B-D145-61CB-DF58-86B63D66ED6A

           

           

          Crashed Thread:  0  Dispatch queue: com.apple.main-thread

           

          Exception Type:  EXC_CRASH (SIGABRT)

          Exception Codes: 0x0000000000000000, 0x0000000000000000

           

          Application Specific Information:

          terminating with uncaught exception of type dvacore::filesupport::dir_create_exception: dva_exception::what() error.

          abort() called

           

          Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

          0   libsystem_kernel.dylib   0x00007fff87256866 __pthread_kill + 10
          1   libsystem_pthread.dylib  0x00007fff867a235c pthread_kill + 92
          2   libsystem_c.dylib        0x00007fff8ccbcb1a abort + 125
          3   libc++abi.dylib          0x00007fff8cd84f31 abort_message + 257
          4   libc++abi.dylib          0x00007fff8cdaa93a default_terminate_handler() + 240
          5   libobjc.A.dylib          0x00007fff8a24a322 _objc_terminate() + 124
          6   libc++abi.dylib          0x00007fff8cda81d1 std::__terminate(void (*)()) + 8
          7   libc++abi.dylib          0x00007fff8cda7e7b __cxa_rethrow + 109
          8   com.adobe.dvacore.framework  0x0000000103486ee7 dvacore::debug::DebugDatabase::Instance() + 247

          9   com.adobe.AfterEffectsLib.framework    0x000000010027724f egg::dvainit::InitDVAClient(bool) + 655

          10  com.adobe.AfterEffects   0x0000000100002f51 main + 1393
          11  com.adobe.AfterEffects   0x00000001000029d4 start + 52
          • 2. Re: Why does "Adobe After Effects CC 2014 Quit Unexpectedly" on launch?
            curtneedsaride Level 1

            Sorry, something in the problem report keeps being banned from posting with the error message "Please try again later. Content you are try to post has been banned for spam usage." Adobe's community can't even use correct grammar in telling me that they are hindering helping me?!? I will try to keep posting sections of my Problem Report in hopes someone can help.

            • 3. Re: Why does "Adobe After Effects CC 2014 Quit Unexpectedly" on launch?
              curtneedsaride Level 1

              Thread 1:: Dispatch queue: com.apple.libdispatch-manager

              0   libsystem_kernel.dylib            0x00007fff87257662 kevent64 + 10

              1   libdispatch.dylib                 0x00007fff8e12d421 _dispatch_mgr_invoke + 239

              2   libdispatch.dylib                 0x00007fff8e12d136 _dispatch_mgr_thread + 52

               

              Thread 2:

              0   libsystem_kernel.dylib            0x00007fff87256e6a __workq_kernreturn + 10

              1   libsystem_pthread.dylib           0x00007fff867a2f08 _pthread_wqthread + 330

              2   libsystem_pthread.dylib           0x00007fff867a5fb9 start_wqthread + 13

               

              Thread 3:

              0   libsystem_kernel.dylib            0x00007fff87256e6a __workq_kernreturn + 10

              1   libsystem_pthread.dylib           0x00007fff867a2f08 _pthread_wqthread + 330

              2   libsystem_pthread.dylib           0x00007fff867a5fb9 start_wqthread + 13

               

              Thread 0 crashed with X86 Thread State (64-bit):

                rax: 0x0000000000000000  rbx: 0x00007fff761c1310  rcx: 0x00007fff5fbff398  rdx: 0x0000000000000000

                rdi: 0x0000000000000707  rsi: 0x0000000000000006  rbp: 0x00007fff5fbff3c0  rsp: 0x00007fff5fbff398

                 r8: 0x00007fff8cdab92c   r9: 0x00007fff8cce48d0  r10: 0x0000000008000000  r11: 0x0000000000000206

                r12: 0x00007fff5fbff520  r13: 0x0000000000000000  r14: 0x0000000000000006  r15: 0x00007fff5fbff400

                rip: 0x00007fff87256866  rfl: 0x0000000000000206  cr2: 0x00006280000e1100

               

              Logical CPU:     0

              Error Code:      0x02000148

              Trap Number:     133

              • 4. Re: Why does "Adobe After Effects CC 2014 Quit Unexpectedly" on launch?
                curtneedsaride Level 1

                Adobe's Community will not allow me to post the Binary Images. So, if you are willing to help, I can message it to you.

                • 5. Re: Why does "Adobe After Effects CC 2014 Quit Unexpectedly" on launch?
                  curtneedsaride Level 1

                  Anyone have any idea what I can do to get this application working? I greatly need it for work. I'm kicking myself for trying to upgrade right now. Should have kept working on CS5 for a month or two just to avoid this hassle.

                  • 6. Re: Why does "Adobe After Effects CC 2014 Quit Unexpectedly" on launch?
                    curtneedsaride Level 1

                    Turns out I had to trash preferences found in User/Library/Preferences/Adobe/After Effects. I just trashed the whole folder, emptied trash, and After Effects started up just fine.