4 Replies Latest reply on Oct 17, 2014 10:11 AM by A.T. Romano

    Problems installing Premiere Elements 13

    billjames727 Level 1

      I am having a problem with installing Premiere Elements 13 (from DVD). I am using Windows 8.1 with all the latest updates (as of 10-16-14) on a Dell XPS 8500 dual channel 32GB DDR3 3rd gen Core i7-3770 processor 3.4 GHz. During the install process @ 11% installed it hangs with " currently installing Microsoft Visual C++  2012 redistributable package (x64)".  the remaining time continues to increase without any change in % completed.  This is the second time I have tried to install and both time it hangs at the same spot.