8 Replies Latest reply on Dec 26, 2014 5:06 PM by ImageU

    Photoshop CC 2014.2 slow startup

    andystock Level 1

      When launching PS there is an extreme lag time of at least 30 seconds before I can do anything.  Its not hanging or "Not responding" in Task Manager, I just can't do anything in it for awhile.  I have a very fast PC running an SSD, so it should open fast.  Its since the latest updates that its happening.  Its frustrating.  Anyone else have this problem?  How do we fix it?  I'm in Windows 7 64 Bit.  PC Details are below:

       

      i7 2600k 3.4Ghz CPU

      24 GB Ram

      Corsair SSD

      AMD Firepro 8800 Video Card

      2x Dell 30 Inch Ultrasharp

      24 inch Cintiq HD

        • 1. Re: Photoshop CC 2014.2 slow startup
          Brett N Adobe Employee

          Any third-party plug-ins? Network drives? Network printers? Have you tried resetting the preference setting back to default?

          • 2. Re: Photoshop CC 2014.2 slow startup
            andystock Level 1

            Nothing that is any different than I had before this update.  I haven't tried resetting everything to default, that sounds like a pain to change all of my shortcuts back, etc.

            • 3. Re: Photoshop CC 2014.2 slow startup
              Techartjon

              I've also been experiencing unusable amounts of lag upon startup. If I wait a couple of minutes, it clears up, and I can get back to work.

               

              I had a look in the Task Manager, and while my CPU usage and RAM are relatively low, one of my drives (the scratch disk, which is an SSD and also my Windows drive; Photoshop and all of my other applications are installed on another drive) is experiencing 100% activity. When I can finally use Photoshop again, the activity on my drive has also dropped, so my best guess is there's some correlation there.

               

              On an unrelated note, while some of the plugins I use no longer work with CC2014 (for now?), I'm otherwise quite impressed with some quality-of-life changes that have been made, so thanks for that.

               

              --- Laptop spec dump --

               

              Adobe Photoshop Version: 2014.2.0 20140923.r.230 2014/09/23:23:59:59  x64

              Operating System: Windows 8.1 64-bit

              Version: 6.3

              System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

              Physical processor count: 4

              Logical processor count: 8

              Processor speed: 2394 MHz

              Built-in memory: 16304 MB

              Free memory: 7124 MB

              Memory available to Photoshop: 14536 MB

              Memory used by Photoshop: 52 %

              3D Multitone Printing: Disabled.

              Windows 2x UI: Disabled.

              Highbeam: Disabled.

              Image tile size: 1024K

              Image cache levels: 4

              Font Preview: Medium

              TextComposer: Latin

              Display: 1

              Display Bounds: top=0, left=0, bottom=1080, right=1920

              Display: 2

              Display Bounds: top=0, left=-1920, bottom=1080, right=0

              OpenGL Drawing: Enabled.

              OpenGL Allow Old GPUs: Not Detected.

              OpenGL Drawing Mode: Advanced

              OpenGL Allow Normal Mode: True.

              OpenGL Allow Advanced Mode: True.

              AIFCoreInitialized=1

              AIFOGLInitialized=1

              OGLContextCreated=1

              NumGLGPUs=1

              NumCLGPUs=2

              glgpu[0].GLVersion="3.0"

              glgpu[0].GLMemoryMB=0

              glgpu[0].GLName="GeForce GTX 765M/PCIe/SSE2"

              glgpu[0].GLVendor="NVIDIA Corporation"

              glgpu[0].GLVendorID=0

              glgpu[0].GLDriverVersion="?"

              glgpu[0].GLRectTextureSize=16384

              glgpu[0].GLRenderer="GeForce GTX 765M/PCIe/SSE2"

              glgpu[0].GLRendererID=0

              glgpu[0].HasGLNPOTSupport=1

              glgpu[0].GLDriver="?"

              glgpu[0].GLDriverDate="?"

              glgpu[0].CanCompileProgramGLSL=1

              glgpu[0].GLFrameBufferOK=1

              glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.30 NVIDIA via Cg compiler"

              glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1638 4]

              glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

              glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

              glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

              glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

              glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

              glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

              glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

              clgpu[0].CLPlatformVersion="1.2 "

              clgpu[0].CLDeviceVersion="1.2 "

              clgpu[0].CLMemoryMB=1425

              clgpu[0].CLName="Intel(R) HD Graphics 4600"

              clgpu[0].CLVendor="Intel(R) Corporation"

              clgpu[0].CLVendorID=32902

              clgpu[0].CLDriverVersion="10.18.10.3496"

              clgpu[0].CUDASupported=0

              clgpu[0].CLBandwidth=2.01711e+010

              clgpu[0].CLCompute=152.577

              clgpu[1].CLPlatformVersion="1.1"

              clgpu[1].CLDeviceVersion="1.1 CUDA"

              clgpu[1].CLMemoryMB=2048

              clgpu[1].CLName="GeForce GTX 765M"

              clgpu[1].CLVendor="NVIDIA Corporation"

              clgpu[1].CLVendorID=4318

              clgpu[1].CLDriverVersion="327.02"

              clgpu[1].CUDASupported=1

              clgpu[1].CUDAVersion="4.2.1"

              clgpu[1].CLBandwidth=5.05469e+010

              clgpu[1].CLCompute=321.422

              License Type: Subscription

              Serial number: 96040675660340491653

              Application folder: D:\Programs\Adobe\Adobe Photoshop CC 2014\

              Temporary file path: C:\Users\ELYARA~1\AppData\Local\Temp\

              Photoshop scratch has async I/O enabled

              Scratch volume(s):

                Startup, 117.9G, 35.4G free

              Required Plug-ins folder: D:\Programs\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\

              Primary Plug-ins folder: D:\Programs\Adobe\Adobe Photoshop CC 2014\Plug-ins\

               

               

              Installed components:

                 A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                 ACE.dll   ACE 2014/08/12-23:42:09   79.557478   79.557478

                 adbeape.dll   Adobe APE 2013/02/04-09:52:32   0.1160850   0.1160850

                 AdbePM.dll   PatchMatch 2014/09/07-21:07:38   79.558079   79.558079

                 AdobeLinguistic.dll   Adobe Linguisitc Library   8.0.0  

                 AdobeOwl.dll   Adobe Owl   5.2.4  

                 AdobePDFL.dll   PDFL 2014/08/18-15:13:12   79.512424   79.512424

                 AdobePIP.dll   Adobe Product Improvement Program   7.2.1.3399  

                 AdobeXMP.dll   Adobe XMP Core 2014/08/20-09:53:02   79.156797   79.156797

                 AdobeXMPFiles.dll   Adobe XMP Files 2014/08/20-09:53:02   79.156797   79.156797

                 AdobeXMPScript.dll   Adobe XMP Script 2014/08/20-09:53:02   79.156797   79.156797

                 adobe_caps.dll   Adobe CAPS   8,0,0,13  

                 AGM.dll   AGM 2014/08/12-23:42:09   79.557478   79.557478

                 ahclient.dll    AdobeHelp Dynamic Link Library   1,8,0,31  

                 amtlib.dll   AMTLib (64 Bit)   8.0.0.122212002 BuildVersion: 8.0; BuildDate: Wed Jul 30 2014 15:59:34)   1.000000

                 ARE.dll   ARE 2014/08/12-23:42:09   79.557478   79.557478

                 AXE8SharedExpat.dll   AXE8SharedExpat 2013/12/20-21:40:29   79.551013   79.551013

                 AXEDOMCore.dll   AXEDOMCore 2013/12/20-21:40:29   79.551013   79.551013

                 Bib.dll   BIB 2014/08/12-23:42:09   79.557478   79.557478

                 BIBUtils.dll   BIBUtils 2014/08/12-23:42:09   79.557478   79.557478

                 boost_date_time.dll   photoshopdva   8.0.0  

                 boost_signals.dll   photoshopdva   8.0.0  

                 boost_system.dll   photoshopdva   8.0.0  

                 boost_threads.dll   photoshopdva   8.0.0  

                 cg.dll   NVIDIA Cg Runtime   3.0.00007  

                 cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                 CIT.dll   Adobe CIT   2.2.6.32411   2.2.6.32411

                 CITThreading.dll   Adobe CITThreading   2.2.6.32411   2.2.6.32411

                 CoolType.dll   CoolType 2014/08/12-23:42:09   79.557478   79.557478

                 dvaaudiodevice.dll   photoshopdva   8.0.0  

                 dvacore.dll   photoshopdva   8.0.0  

                 dvamarshal.dll   photoshopdva   8.0.0  

                 dvamediatypes.dll   photoshopdva   8.0.0  

                 dvametadata.dll   photoshopdva   8.0.0  

                 dvametadataapi.dll   photoshopdva   8.0.0  

                 dvametadataui.dll   photoshopdva   8.0.0  

                 dvaplayer.dll   photoshopdva   8.0.0  

                 dvatransport.dll   photoshopdva   8.0.0  

                 dvaui.dll   photoshopdva   8.0.0  

                 dvaunittesting.dll   photoshopdva   8.0.0  

                 dynamiclink.dll   photoshopdva   8.0.0  

                 ExtendScript.dll   ExtendScript 2014/01/21-23:58:55   79.551519   79.551519

                 icucnv40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

                 icudt40.dll   International Components for Unicode 2013/02/25-15:59:15    Build gtlib_4.0.19090  

                 igestep30.dll   IGES Reader   9.3.0.113  

                 imslib.dll   IMSLib DLL   7.0.0.154  

                 JP2KLib.dll   JP2KLib 2014/06/28-00:28:27   79.254012   79.254012

                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                 libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                 LogSession.dll   LogSession   7.2.1.3399  

                 mediacoreif.dll   photoshopdva   8.0.0  

                 MPS.dll   MPS 2014/08/18-23:43:19   79.557676   79.557676

                 pdfsettings.dll   Adobe PDFSettings   1.04  

                 Photoshop.dll   Adobe Photoshop CC 2014   15.2  

                 Plugin.dll   Adobe Photoshop CC 2014   15.2  

                 PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   5.0.0  

                 PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   5.2.0.46  

                 PSArt.dll   Adobe Photoshop CC 2014   15.2  

                 PSViews.dll   Adobe Photoshop CC 2014   15.2  

                 SCCore.dll   ScCore 2014/01/21-23:58:55   79.551519   79.551519

                 ScriptUIFlex.dll   ScriptUIFlex 2014/01/20-22:42:05   79.550992   79.550992

                 svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                 tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  

                 tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 2, 2013, 1114  

                 TfFontMgr.dll   FontMgr   9.3.0.113  

                 TfKernel.dll   Kernel   9.3.0.113  

                 TFKGEOM.dll   Kernel Geom   9.3.0.113  

                 TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                 updaternotifications.dll   Adobe Updater Notifications Library   8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   8.0.0.14

                 VulcanControl.dll   Vulcan Application Control Library   5.0.0.82  

                 VulcanMessage5.dll   Vulcan Message Library   5.0.0.82  

                 WRServices.dll   WRServices Fri Mar 07 2014 15:33:10   Build 0.20204   0.20204

                 wu3d.dll   U3D Writer   9.3.0.113  

               

               

               

               

              Required plug-ins:

               

               

                 3D Studio 15.2 (2014.2.0 x001)

                 Accented Edges 15.2

                 Adaptive Wide Angle 15.2

                 Angled Strokes 15.2

                 Average 15.2 (2014.2.0 x001)

                 Bas Relief 15.2

                 BMP 15.2

                 Chalk & Charcoal 15.2

                 Charcoal 15.2

                 Chrome 15.2

                 Cineon 15.2 (2014.2.0 x001)

                 Clouds 15.2 (2014.2.0 x001)

                 Collada 15.2 (2014.2.0 x001)

                 Color Halftone 15.2

                 Colored Pencil 15.2

                 CompuServe GIF 15.2

                 Conté Crayon 15.2

                 Craquelure 15.2

                 Crop and Straighten Photos 15.2 (2014.2.0 x001)

                 Crop and Straighten Photos Filter 15.2

                 Crosshatch 15.2

                 Crystallize 15.2

                 Cutout 15.2

                 Dark Strokes 15.2

                 De-Interlace 15.2

                 Dicom 15.2

                 Difference Clouds 15.2 (2014.2.0 x001)

                 Diffuse Glow 15.2

                 Displace 15.2

                 Dry Brush 15.2

                 Eazel Acquire 15.2 (2014.2.0 x001)

                 Embed Watermark 4.0

                 Entropy 15.2 (2014.2.0 x001)

                 Export Color Lookup Tables NO VERSION

                 Extrude 15.2

                 FastCore Routines 15.2 (2014.2.0 x001)

                 Fibers 15.2

                 Film Grain 15.2

                 Filter Gallery 15.2

                 Flash 3D 15.2 (2014.2.0 x001)

                 Fresco 15.2

                 Glass 15.2

                 Glowing Edges 15.2

                 Google Earth 4 15.2 (2014.2.0 x001)

                 Grain 15.2

                 Graphic Pen 15.2

                 Halftone Pattern 15.2

                 HDRMergeUI 15.2

                 HSB/HSL 15.2

                 IFF Format 15.2

                 IGES 15.2 (2014.2.0 x001)

                 Ink Outlines 15.2

                 JPEG 2000 15.2

                 Kurtosis 15.2 (2014.2.0 x001)

                 Lens Blur 15.2

                 Lens Correction 15.2

                 Lens Flare 15.2

                 Liquify 15.2

                 Matlab Operation 15.2 (2014.2.0 x001)

                 Maximum 15.2 (2014.2.0 x001)

                 Mean 15.2 (2014.2.0 x001)

                 Measurement Core 15.2 (2014.2.0 x001)

                 Median 15.2 (2014.2.0 x001)

                 Mezzotint 15.2

                 Minimum 15.2 (2014.2.0 x001)

                 MMXCore Routines 15.2 (2014.2.0 x001)

                 Mosaic Tiles 15.2

                 Multiprocessor Support 15.2 (2014.2.0 x001)

                 Neon Glow 15.2

                 Note Paper 15.2

                 NTSC Colors 15.2 (2014.2.0 x001)

                 Ocean Ripple 15.2

                 OpenEXR 15.2

                 Paint Daubs 15.2

                 Palette Knife 15.2

                 Patchwork 15.2

                 Paths to Illustrator 15.2

                 PCX 15.2 (2014.2.0 x001)

                 Photocopy 15.2

                 Photoshop 3D Engine 15.2 (2014.2.0 x001)

                 Photoshop Touch 14.0

                 Picture Package Filter 15.2 (2014.2.0 x001)

                 Pinch 15.2

                 Pixar 15.2 (2014.2.0 x001)

                 Plaster 15.2

                 Plastic Wrap 15.2

                 PLY 15.2 (2014.2.0 x001)

                 PNG 15.2

                 Pointillize 15.2

                 Polar Coordinates 15.2

                 Portable Bit Map 15.2 (2014.2.0 x001)

                 Poster Edges 15.2

                 PRC 15.2 (2014.2.0 x001)

                 Radial Blur 15.2

                 Radiance 15.2 (2014.2.0 x001)

                 Range 15.2 (2014.2.0 x001)

                 Read Watermark 4.0

                 Render Color Lookup Grid NO VERSION

                 Reticulation 15.2

                 Ripple 15.2

                 Rough Pastels 15.2

                 Save for Web 15.2

                 ScriptingSupport 15.2

                 Shake Reduction 15.2

                 Shear 15.2

                 Skewness 15.2 (2014.2.0 x001)

                 Smart Blur 15.2

                 Smudge Stick 15.2

                 Solarize 15.2 (2014.2.0 x001)

                 Spatter 15.2

                 Spherize 15.2

                 Sponge 15.2

                 Sprayed Strokes 15.2

                 Stained Glass 15.2

                 Stamp 15.2

                 Standard Deviation 15.2 (2014.2.0 x001)

                 STL 15.2 (2014.2.0 x001)

                 Sumi-e 15.2

                 Summation 15.2 (2014.2.0 x001)

                 Targa 15.2

                 Texturizer 15.2

                 Tiles 15.2

                 Torn Edges 15.2

                 Twirl 15.2

                 U3D 15.2 (2014.2.0 x001)

                 Underpainting 15.2

                 Vanishing Point 15.2

                 Variance 15.2 (2014.2.0 x001)

                 Virtual Reality Modeling Language | VRML 15.2 (2014.2.0 x001)

                 Water Paper 15.2

                 Watercolor 15.2

                 Wave 15.2

                 Wavefront|OBJ 15.2 (2014.2.0 x001)

                 WIA Support 15.2 (2014.2.0 x001)

                 Wind 15.2

                 Wireless Bitmap 15.2 (2014.2.0 x001)

                 ZigZag 15.2

               

               

              Optional and third party plug-ins:

               

               

                 Camera Raw 8.0

                 Camera Raw Filter 8.0

              Plug-ins that failed to load: NONE

              Flash:

                 Libraries

                 Adobe Color Themes

              Installed TWAIN devices: NONE

               

              • 4. Re: Photoshop CC 2014.2 slow startup
                Brett N Adobe Employee

                When you first launch Photoshop it allocates its scratch space. This happen whether or not you have opened a file. The size of the scratch disk space allocated is the same as your RAM usage setting from the Performance Preferences. If this is particularly large, it may take some extra time. Also, if you have energy saving settings on your drive, it may go to sleep and have to wake up before Photoshop can finish allocating this space.

                • 5. Re: Photoshop CC 2014.2 slow startup
                  Techartjon Level 1

                  Thanks, that makes sense. I'll turn down my RAM usage setting except for when I really need it large then. I just found it strange because I haven't felt it this pronounced in previous versions of Photoshop.

                  • 6. Re: Photoshop CC 2014.2 slow startup
                    davidc1815 Level 4

                    Maybe you have already solved the problem, but if not, I found CC 2014 very slow until I updated Kaspersky Internet Security to the latest version which is 15.0.1.415.

                    • 7. Re: Photoshop CC 2014.2 slow startup
                      andystock Level 1

                      That is interesting because I also have an SSD for my scratch disk.  However, this only happened after my recent update, not in previous versions so that is what is weird to me.

                      • 8. Re: Photoshop CC 2014.2 slow startup
                        ImageU

                        Just installed the Photoshop CC 2014 trial yesterday on Win7 SP1 x64, and I'm having the exact same problem as the opening post.

                         

                        3570K, 16GB ram, GTX 770, SSD System, SSD Scratch, ~20 HDD Storage Volumes. No other applications, security software, or antivirus running in the background which could possibly interfere.

                         

                        Upon launching Photoshop CC 2014.2.2 (without any image), the UI is completely hung and unresponsive for ~30 seconds, and then it functions normally. If you open Photoshop CC 2014.2.2 with an image, the image opens first and then there is the same ~30 seconds UI hang after. Essentially zero CPU or I/O activity during this time. Overall is extremely bothersome, and hurts my productivity.

                         

                        This issue does not occur with Photoshop CS6, Photoshop CC 14.2.1, or Photoshop CC 2014.0.0, all of which have zero UI hang at all and are immediately responsive within the split second it takes Photoshop to launch on this computer.

                         

                        From what I can tell, this issue started with Photoshop CC 2014.1.0 update, where on startup the UI would be unresponsive for ~5-10 seconds. Then with the Photoshop CC 2014.2.x updates the issue just got significantly worse and increased to the mentioned ~30 seconds. So far I've not found any setting change which reduces this delay. I've tried, enable/disable GPU, adjusting Memory usage, changing scratch drive location, enable/disable sync, enable/disable welcome, add/remove library panel. enable/disable network adapter.

                         

                        I've somewhat confirmed this regression appears to be caused by the Photoshop.exe itself, and not any of the dll files, plug-ins, or required/preset folders in the install directory. Running Process Monitor, the only thing which seems to be going on during this time is the licensing check which also show a large timestamp gap of ~20s with no activity in the amt3.log when this UI startup hang is occurring. This also seems to suggest that the entire Photoshop.exe process is at least partially hung during this time, and not just the UI.

                         

                        All in all it's a rather strange issue, but it's at least reassuring that andystock seems to be experiencing the same thing. Hopefully this eventually gets accepted as a bug and the regression tracked down and resolved.

                         

                        Edit 12/26: I went ahead and created a problem report Photoshop CC 2014.2.2: Regression - UI hangs on startup for ~30 seconds