6 Replies Latest reply on Oct 19, 2014 4:26 PM by station_two
      • 1. Re: Photoshop CS6 Crashing When Opening Files
        Level 5

        BOILERPLATE TEXT:

        Note that because this is boilerplate text, not all points may apply to any given, specific poster.

        If you give complete and detailed information about your setup and the issue at hand,

        such as your platform (Mac or Win),

        exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,

        your settings in Photoshop > Preference > Performance

        the type of file you were working on,

        machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,

        what troubleshooting steps you have taken so far,

        what error message(s) you receive,

        if having issues opening raw files also the exact camera make and model that generated them,

        if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.

        etc.,

        someone may be able to help you (not necessarily this poster).

        a screen shot of your settings or of the image could be very helpful too.

        Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:

        http://forums.adobe.com/thread/419981?tstart=0

        Thanks!

        • 2. Re: Photoshop CS6 Crashing When Opening Files
          TheLesserKnown5thHorseman Level 1

          So here's additional information:

          - My platform is Windows 7

          - The file I was working with are PSD files

          - 4 GB of RAM

          - I think it's CS6v.13.0.6

          - The error message I receive is: "Abobe Photoshop CS6 has stopped working, Windows is looking for a solution."

          • 3. Re: Photoshop CS6 Crashing When Opening Files
            Level 7

            What does the detailed crash report say? (look in the system event viewer for details)

            • 4. Re: Photoshop CS6 Crashing When Opening Files
              TheLesserKnown5thHorseman Level 1

              The crash report details:

              Log Name:      Application

              Source:        Application Error

              Date:          19/10/2014 3:48:52 PM

              Event ID:      1000

              Task Category: (100)

              Level:         Error

              Keywords:      Classic

              User:          N/A

              Computer:      Terminal-101

              Description:

              Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61beba

              Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

              Exception code: 0xc0000005

              Fault offset: 0x14254dbc

              Faulting process id: 0xb08

              Faulting application start time: 0x01cfebe65e71c96f

              Faulting application path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\AutoPlay\Docs\App\PhotoshopCS6\Photoshop.exe

              Faulting module path: unknown

              Report Id: b6ca0306-57d9-11e4-b2b0-485b39f61721

              Event Xml:

              <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                <System>

                  <Provider Name="Application Error" />

                  <EventID Qualifiers="0">1000</EventID>

                  <Level>2</Level>

                  <Task>100</Task>

                  <Keywords>0x80000000000000</Keywords>

                  <TimeCreated SystemTime="2014-10-19T21:48:52.000000000Z" />

                  <EventRecordID>12004367</EventRecordID>

                  <Channel>Application</Channel>

                  <Computer>Terminal-101</Computer>

                  <Security />

                </System>

                <EventData>

                  <Data>Photoshop.exe</Data>

                  <Data>13.0.0.0</Data>

                  <Data>4f61beba</Data>

                  <Data>unknown</Data>

                  <Data>0.0.0.0</Data>

                  <Data>00000000</Data>

                  <Data>c0000005</Data>

                  <Data>14254dbc</Data>

                  <Data>b08</Data>

                  <Data>01cfebe65e71c96f</Data>

                  <Data>C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\AutoPlay\Docs\App\PhotoshopCS6\Photoshop.exe</Data>

                  <Data>unknown</Data>

                  <Data>b6ca0306-57d9-11e4-b2b0-485b39f61721</Data>

                </EventData>

              </Event>

              • 5. Re: Photoshop CS6 Crashing When Opening Files
                Level 7

                First, go install all the Photoshop CS6 updates -- you haven't installed any of them and are still on the base version.

                Unfortunately that crash log doesn't tell us much more than the version - it crashed in an unknown DLL.

                • 6. Re: Photoshop CS6 Crashing When Opening Files
                  Level 5

                  TheLesserKnown5thHorseman wrote:

                   

                  So here's additional information:

                  - My platform is Windows 7

                  - The file I was working with are PSD files <=== How large?  How many layers, bit depth?

                  - 4 GB of RAM

                  - I think it's CS6v.13.0.6     <====    BOGUS !

                  - The error message I receive is: "Windows is looking for a solution."

                   

                  That information is bogus. Photoshop CS6 version 13.0.6 is strictly for Macintosh.

                   

                  You are very low in RAM.  The minimum requirements stated by Adobe are wildly optimistic.  Sure, Photoshop will launch with the measly 4 GB of RAM, but how well it performs is a different matter.  These days 8 GB are considered the bare minimum.

                   

                  As Chris COX says, you have not applied a single one of the Photoshop CS6 updates.