11 Replies Latest reply: Oct 20, 2014 5:23 PM by Chad Baker

Problems with Ram Preview After update to Mac OS Yosemite

LeoFreitas Oct 18, 2014 5:52 AM

Hello guys, I'm from Brazil and I'd like to know if anybody knows about my situation.

My After Effects is showing a problem on Ram Preview after update to Mac OS Yosemite (Yesterday). Everytime that I start a ram preview of some footage, the first view of this "freezes" at begin. It's been a great problem to my workflow.

Beside that, I think the final render using multiple processors is being slower since the update.

It's a big problem to be an early adopter, I know.

1. Re: Problems with Ram Preview After update to Mac OS Yosemite

Rick Gerard Oct 18, 2014 5:55 AM (in response to LeoFreitas)

Turn off Render Multiple Frames Simultaneously and make sure you have at least 2 GB of ram assigned to other applications.
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2. Re: Problems with Ram Preview After update to Mac OS Yosemite

LeoFreitas Oct 18, 2014 6:03 AM (in response to Rick Gerard)

Rick, I did it yesterday (turning off the mp). But it's bad because before yosemite it worked perfeclty. My Mac has 32GB of Ram and 5GB for other programs. It's not might be a problem.
Thank you for your help, my friend.
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3. Re: Problems with Ram Preview After update to Mac OS Yosemite

Rick Gerard Oct 18, 2014 6:10 AM (in response to LeoFreitas)

Use an even number of GB for memory allocation, 4 not 5 or 6 not 5.

MP does not work at all on some codecs and effects. It's still buggy. What is different in the project that works with MP turned on and the Projects where it doesn't?
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4. Re: Problems with Ram Preview After update to Mac OS Yosemite

LeoFreitas Oct 18, 2014 6:16 AM (in response to Rick Gerard)

Ok, I'll try it here. With MP turned off, the RENDER goes OK! But it stills with the Ram Preview's problem.
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5. Re: Problems with Ram Preview After update to Mac OS Yosemite

fernando.tupi Oct 19, 2014 6:28 PM (in response to LeoFreitas)

I'm having the same issue. I can't seem to fix it...
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6. Re: Problems with Ram Preview After update to Mac OS Yosemite

LeoFreitas Oct 19, 2014 6:37 PM (in response to fernando.tupi)

Yeah. The problem still here. I hope Adobe provide an update as soon as possible.
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7. Re: Problems with Ram Preview After update to Mac OS Yosemite

fernando.tupi Oct 19, 2014 6:38 PM (in response to LeoFreitas)

I just realized that the problem is that the RAM preview is starting at 1 second. This started after the Yosemite update. Some help, anyboy?

Thanks.
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8. Re: Problems with Ram Preview After update to Mac OS Yosemite

LeoFreitas Oct 19, 2014 6:45 PM (in response to fernando.tupi)

Yes, even you choose the "from the current time" option or not. You can't see the preview begin on the first loop. Only if you leave in looping through is possible see that.
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9. Re: Problems with Ram Preview After update to Mac OS Yosemite

Gorazd Koncar Oct 20, 2014 10:22 AM (in response to LeoFreitas)

Hi,

I have the same problem under Adobe After Effects CC 2014 on Yosemite OS X 10.10 (14A389) on MacPro6,1.

Can Adobe make the update to fix the problem ASAP?

Best regards,

Gorazd.
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10. Re: Problems with Ram Preview After update to Mac OS Yosemite

Rick Gerard Oct 20, 2014 12:55 PM (in response to Gorazd Koncar)

This just started happening on my MacBookPro R in CC and CC 2014. Weird... I filed a bug.
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11. Re: Problems with Ram Preview After update to Mac OS Yosemite

Chad Baker Oct 20, 2014 5:23 PM (in response to LeoFreitas)

We have seen multiple reports of this since the Yosemite launch. The video portion of RAM preview starts at the 1sec mark. Audio (if present) starts immediately. We are investigating this issue. Additional bug reports could be helpful. You may file bug reports at the link below.

Adobe - Feature Request/Bug Report Form
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