1 Reply Latest reply on Oct 18, 2014 1:14 PM by A.T. Romano

    How to get audio into Adobe Premiere Elements 12?

    Thores Level 1

      How to get audio into Adobe Premiere Elements 12?

      I have filmed an air show with a very good camera JVC pro

      And when I pick up the clips in Adobe Premiere Elements 12, it works too, but only without sound.

      I think I tried everything for 4 days now.

      Sound in my computer works perfectly

      I go to where the video files are located and try to run them in VLC or in Nero Kwik so it works fine with both audio and video.

      I have checked the sound card.

      Yes, I have tried everything so now I'm so tired of this lousy so I'm ready to throw this program at the dump.

      It's not normal if you will keep on producing audio for over 4 days at Adobe

      The old Elements 9 worked fine. Offer some of would consider developing it again. I do not know how I should do.

      My name is Thore Hult

      live in Karlshamn in Sweden

        • 1. Re: How to get audio into Adobe Premiere Elements 12?
          A.T. Romano Level 7

          Thore Hult

           

          On what computer operating system is your Premiere Elements 12 working on? Have you updated it from 12 to 12.1 Update using an opened project's Help Menu/Update. If not, please do so.

           

          For your immediate problem.

           

          What is the model/settings for the JVC camera that recorded you video. I want to get at the properties of your source video including the file extension.

          Since you are getting video, but no audio, please download and install the free codec utility named GSpot to see what is shows

          for your Audio Name and Status.

          http://www.headbands.com/gspot/

          The other properties of the file there would also be of interest.

           

          When you import your source file into the project, do you see any "conforming" activity going in a progress bar at the bottom right corner of the workspace?

          If so, do you wait for it to complete before you move forward in the project?

           

          Can you get sound in any of your Premiere Elements projects with this current JVC file or other?

           

          Can we assume that your troubleshooting has included checking

          a. Volume control within the project

          b. Edit Menu/Preferences/Audio Hardware ASIO

           

          Let us start here and then we can decide what next if necessary.

           

          Thanks.

           

          ATR