From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
What computer operating system is involved? For now, I am assuming Windows 7, 8, or 8.1 64 bit.
Is this a "it worked before but not now" or "it never worked before" and you are just starting to use this program?
The usual drill for users of Premiere Elements 8...
a. Are you running the program from the 8.0.1 Update. If not, please download and install
b. Are you sure that you have the automatic Background Rendering and AutoAnalzyer features disabled?
Background Rendering, see Premiere Elements workspace Edit Menu/Preferences/General.
AutoAnalzyer, see Elements Organizer 9 workspace Edit Menu/Preferences/AutoAnalzyer Options and disable
c. Do you have the latest version of QuickTime installed on your computer with Premiere Elements? Are you
running the program from a User Account with Administrative Privileges? Does the problem exist with and with
the antivirus and firewall(s) disabled.
Where are the Scratch Disks directed and how much free hard drive space is at those locations? See
Premiere Elements workspace Edit Menu/Preferences/Scratch Disks.
You have a lot going on. So, much so, that I am tempted to ask you to do a uninstall, free ccleaner run through,
reinstall with antivirus and firewall(s) disabled. But first let us gauge the situation with answers to the questions
above. Do you have installation files or installation disc if we are forced to do the uninstall reinstall?
Is your burner recognized by Windows even if it is not recognized by Premiere Elements? What kind of burner
do you have - Blu-ray DVD CD or DVD CD. If DVD CD we might consider refreshing the DVD drivers. But, as
I suggested, let us start with the introductory questions and answers.
Add On...Any thing that you do not understand in what I wrote, please do not hesitate to let me know and I will clarify.
i got a little overwhelmed with all the info you asked for. I will try to answer as much as I can.
I am currently running Adobe Premiere 8.0. i also have a mac that is running Adobe 11.0. i don't remember how or why I have 8 on one and 11 on another, but I can tell you when i use 11, it works much better. that is currently not an option because i don't currently have a hard drive compatible to mac able to fit all my footage. (i'm a video editor). I do remember in the past when i've had issues, I was told there was a window update I did, that interfered with premiere. I only remember it started with KB but i don't remember the number.
i have quicktime 7.
Thanks for the reply.
Anytime I am getting too far ahead, then let me know and we can work together on putting the essentials together for this troubleshooting.
From your screenshot, you have a Windows 7 apparently 64 bit computer, lots of RAM. That computer would be great for Premiere Elements 11 Windows.
But Premiere Elements 8 is only a 32 bit application running in the 32 bit compatibility mode of your 64 bit system. So all that RAM is excessive in a 32 bit system with its limitation of max supported installed RAM being 4 GB (of which 3 GB or less of that are available).
So, the freezing and such could be explained by limited resources depending how much you have in the project when the freezing occurs and what formats are involved - like AVCHD. The burner not being recognized by Premiere Elements is probably another matter.
Let us start here....another place where you could be getting hit on the resource side of things....
1. Background Rendering and AutoAnalzyer features in version 8 are notorious for grabbing system resources. If you have them enabled, that could account for much of the program freezing. So, please make sure they are not selected.
a. Background Rendering. In the Premiere Elements 8 workspace, go to Edit Menu/Preferences/General, and make sure there is no check mark next to Background Rendering option.
b. AutoAnalzyer. In the Premiere Elements workspace, click on the Organizer tab in the row below the selected Organize header in order to open the Elements Organizer. In the Elements Organizer workspace, go to Edit Menu/Preferences/AutoAnalyzer Options and uncheck all the option under that.
To get back to the Premiere Elements workspace from the Elements Organizer workspace, in the Elements Organizer workspace go to File Menu/Exit.
For most of us, Premiere Elements 8 was unusable without the 8.0.1 Update. Did you install that? Have you ever worked successfully with your Premiere Elements 8 on the computer where it is now? And, was that with or without the 8.0.1 Update?
Let us stop here and see how we are doing.
Lots of other factors to get into including the burner recognition one.
Thanks for looking at the troubleshooting comments.
background rendering is not selected.
I have the 8.0.1 update. i tried to install it and it says its up to date.
i wasn't able to get to the autoanalyzer step. couldn't find it.
Thanks for the follow ups. Great for 1 and 2 above. As for the 3rd, please try this...
To get into the Elements Organizer 8, Click on Organizer Tab
Once you are in the Elements Organizer 8
In the AutoAnalyzer Options dialog, uncheck everything
Once we get Background Rendering and AutoAnalyzer out of the way, we can explore
other possibilities related to the issues that you present.
Thanks for the screenshot.
The Edit Menu/Preferences that you are showing is for the Editor not the Elements Organizer. The AutoAnalzyer Options are in the preferences that are found in the Elements Organizer Edit Menu/Preferences/AutoAnalzyer Options as per my screenshot from my Premiere Elements 8.0/8.0.1 on Windows 7 64 bit.
When you double click on the Organizer tab in the row below that top Organize header, the Elements Organizer should open.
If it continues not to open, then let us see if deleting its settings file will help....
Local Disk C
and in the Organizer Folder is the psa.prf file that we can delete or disable. To disable, change the name of
the psa.prf file to psa.prfOLD. Close out of there and reopen the project and try to open the Elements Organizer.
What we are doing now, I see that as addressing the freezing issue that your project is having. We still need to tackle
the burner recognition problem.
It is very late where I am, and I need to call it a day.
I will look at your thread later in the morning to learn of your progress and then adjust the troubleshooting strategy
Thanks again for the follow ups.
When you opened the Elements Organizer 9 to the AutoAnalzyer Options, did you find them with check marks or as you are
showing them in your screenshot, all without the check marks?
If you found them with check marks and removed the check marks, did that help your workflow situation at all?
I had to uncheck them.
so far, it did not help. I opened the project i was working on to burn to disc and premiere still does not recognize my burner.
Thanks for the update and ruling out the automatic Background Rendering and AutoAnalayzer contributions to the issues.
Did you ever say what computer operating system your Premiere Elements 8.0/8.0.1 was running on? For now I will assume
Windows 7, 8, or 8.1 64 bit.
On to the burner recognition issue...did you ever say if your burner was DVD CD or one of the Blu-ray DVD CD.
If DVD CD, then let us refresh the DVD drivers according to the following
We will be watching for your results and comments on the above. We may next go for the uninstall/free ccleaner run through/reinstall
with antivirus and firewall(s) disabled. But, let us see what can be gained with any of the above mentions. For troubleshooting
purposes only, we could look at a tryout of the latest version of Premiere Elements in your computer environment to see if the issue
points to the computer or the version.
i appreciate all your help but i got fed up and re-installed. after i did so, the first disk got stuck in my computer and i had to use a paper clip to pry it out i was able to re-install and finally my burner worked. I'm not sure if re-installing had to do with that. i was able to burn my DVD successfully. thank you again for all your help and sorry for jumping the gun, i just really started to lose my patience.
Great, great news. Great job.
We were so pleased to learn of your successful burn to disc.
I suspect that the uninstall reinstall took care of more than just burner recognition and was an effective overall remedy
for your workflow situation. Watch out for the background rendering and auto analyzer features that they do not accidentally
get turned on. Also check out your brand of DVD disc to avoid disks getting stuck in the burner. Thank goodness for paper clip.
I have been there and through that experience.
Best wishes with your projects.