0 Replies Latest reply on Oct 19, 2014 12:57 PM by mhale33

    Photoshop cc, creative cloud, etc. won't open

    mhale33

      I'm using a MacPro running OS10.8.5.

       

      Starting this morning I no longer have access to photoshop cc/ cc2014 or any other creative cloud applications on the above computer.

       

      When I try to open PS cc2014, I first get asked to agree to the terms of use. (This is new behavior.) I check okay and get an error message saying Adobe Application Manager quit unexpectedly, with a lengthy set of events recorded. When I try to open a Lightroom file in photoshop cc2014, I get the same message. When I try to open a program through Creative Cloud manager, I get Error Starting Creative Cloud; cookies dir: cannot make folder/cookies: Permission denied error 13.

       

      I tried the solution in the thread below (changing permissions).

       

      http://forums.adobe.com/message/5628798

       

      I set it the Adobe file in Library (as suggested) so the administrator (me), my user name, staff, and everyone had permission. But I still couldn't open any cc application.

       

      I am running photoshop cc2014 etc. on a laptop without an problem.

       

      I'd appreciate any suggestions. Matt Hale