1 Reply Latest reply: Oct 20, 2014 8:05 AM by Jorma Jennings

Why has the audio been lost once a third person has logged onto Connect online?

AlzheimersNZ Oct 19, 2014 4:01 PM

We have just started using Connect.

At a meeting this week all was well with three connections (two in NZ one in France) then the audio between two of the parties was lost. Subsequently another two could talk but the third could not hear (a different pair to the original problem).

Why has this happened and how can it be avoided?

1. Re: Why has the audio been lost once a third person has logged onto Connect online?

Jorma Jennings Oct 20, 2014 8:05 AM (in response to AlzheimersNZ)

You should contact Adobe Support, as they would be the best people to look at your account and see if there is any issues.You can start a chat session with a Support Agent here, Adobe Connect Help | Adobe Connect Support. Just select in-meeting issues from the drop down and then I still need help. You will then be able to start a chat session or you can call them directly using your local number: Adobe Connect Support phone numbers.
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