2 Replies Latest reply: Oct 21, 2014 1:56 AM by MultimediaHead RSS

    Can't install from cs6 cd on windows 7 64bit

    MultimediaHead Community Member
    MultimediaHead Oct 20, 2014 5:17 AM

      -Can't install from cs6 cd-I have a serial number -I've tried the forums I've even tried phone support which no longer exists for cs6,got the correct specs of pc win7 64bit 8gb ram etc.I worked before.
      -I uninstalled cs6 production premium for student/teachers as after effects wasn't burning,writing,making image or dvd folders.

      -This forum said uninstall everything and run cleaner. I did now when I part in cs6 first gives "restart needed before install" done it twice then ignored, then the install go to selection of software,click next and error 15 comes up tried all again then said installation can't complete contact forum and back to the beginning.
      -Then tried downloading creative crowd while I was signed in on my adobe account, download completed but didnt want to install
      -Then went to adobe application manager downloaded, aswell didn't want to install.
      WHAT IS HAPPENING? to simplestaright for support.
      go here, do this, click there.
      Can anyone tell me how to find or get cs6 installed??via download link, new cd something?

       

      Thanks

        • 2. Re: Can't install from cs6 cd on windows 7 64bit
          MultimediaHead Community Member
          MultimediaHead Oct 21, 2014 1:56 AM (in response to Bob Levine)

          HI.Tried the link above production premium is only available in French and German no English files.
          BUT I got it right.
          MAIN PROBLEM:ENCORE didn't want to burn,write,create folder or image.Not the DVD writer error.
          If you have tried everything else suggested THEN:
          Adobe forum: uninstall and re-install. ONE slight problem not mentioned any uninstalling or format of PC or adobe software.YOU MUST DEACTIVATE the product first.

          1. Deactivate and un-install all cs6
          2. Download and use the adobe cleaner Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 Point 3 and choose OS-Run it .

          3.Clean all
          4.Run disk and system file clean up.Restart PC.
          5.Let system clean run. Once logged in. Run CC cleaner again. BUT NOW select  clean adobe credentials.
          6.Restart again.

          7.Insert your CS6 production premium disc and TADA! It worked for me.

           

          If this doesn't work go to adobe,sign in,choose a certain product premiere,after effects etc, choose installing or activation, and click contact us. There should be an option of CHAT to us not just the search forum.
          Explain that you can't install from disc and ask to see your license and serial number if it can be deactivated and then try activate again.
          Not the most elegant but efficient for me. I spent 2 days on this searching,phoning, chatting, restarting

           

          YET I'm still stuck by ENCORE not burning to disc LOL! So actually was all in vain but atleast if you have bad disc and serial number issues this could shed some like.

          Thanks for all who helped