2 Replies Latest reply: Oct 23, 2014 9:18 AM by bigtimebuddy RSS

    Error Re-opening Self-Signed Extensions on OS X

    bigtimebuddy Community Member
    bigtimebuddy Oct 20, 2014 8:16 AM

      I offer several free and paid self-signed extensions through Add-Ons. Some users have been reporting a peculiar error: users are usually able to open the extension once but when they close and re-open the extension again, the panel is completely empty.


      From info from users, this is showing up on OS X (reported in 10.9.5) both in CC 2013 & 2014. Although it's not happening consistently across all machines with those same specs. The machine reporting the error, however, it happens consistently.

       

      We've discovered two work-arounds:

       

      1. Uninstalling and re-installing the extension will allow it to open it once (but then it reverts to the empty panel after closing and re-opening)

      2. Changing the ~/Library/Preferences/com.adobe.CSXS.4.plist file by adding PlayerDebugMode, of type String, and value 1 then restarting OS X also fixes the issue.

       

      Neither of these work-arounds are ideal. Has anyone else had this problem? Are there any solutions?