Premiere Elements 10 on Windows 8.1 64 bit.
What are you doing in the program when you get the "PhotoDownloader cannot start because of missing file(s) message?
a. Selecting Get Media/ Get Photos from: Digital Still Camera, Phones or Removable Drive/Adobe Premiere Elements - Photo Downloader?
b. In the middle of an editing session?
What happens if you close the program and restart the computer?
What happens if you start a new project?
Have you tried to delete the Adobe Premiere Elements Prefs file and, if that does not work, the whole 10.0 Folder in which it exists?
Local Disk C
and in the 10.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 10.0 Folder in
which the Adobe Premiere Elements Prefs file exists. Make sure that Folder Option Show Hidden Files, Folders, and Drives is active so that you can see the complete path cited. In Windows 8.1 64 bit, go through File Explorer to get to Folder Options.
Please review and consider the above and then we will decide what next based on your details.
Thank you for all efforts!
Get the "PhotoDownloader cannot start because of missing file(s). Please reinstall" message when I use "Get Media/ Get Photos from: Digital Still Camera, Phones ...."
Close and restart, or 'Start a new project', does not change anything.
Have removed first the Adobe Premiere Elements Prefs file and since the whole 10.0 Folder.
But I still get the message that the "PhotoDownloader ect.ect....".
Maybe the culprit is the PC, 6 years old, a more than retired product if you ask HP. (?)
Do not give up the older computer just yet.
Let us try deleting or disabling the Elements Organizer 10's psa.pref file (settings file).
Local Disc C
and in the Organizer Folder is the psa.prf file that you can delete or disable...to disable, rename
the psa.prf from psa.prf to psa.prfOLD.
Then close out of there and reopen the program/project to determine if the problem persists.
If still no solution...then consider...
Do you have the purchased Premiere Elements 10 serial number along with installation files or installation disc?
If so, please consider doing
1. Deactivate the program from within an opened project, using Help Menu/Deactivate. Close out of there.
2. Uninstall the program the usual Control Panel route.
3. Do a free ccleaner run through (regular and registry cleaner parts)
4. Reinstall the program with the antivirus and firewall(s) disabled.
We will be watching for your results.
Again - thanks for your kind interest. I'm really impressed.
But, having followed your instructions meticulously - the problem remains. Most stubbornly.
Feeling a bit bewildered. Well, maybe one should try another program.
Thanks for the update. Sorry the new was not better.
But, in the spirit of never give up. If that Adobe Photo Downloader ran once, it should run again.
This is what we are going to do. Please consider downloading and installing new Premiere Elements 10 Windows installation files
from the following web site and then install your purchased serial number in them.
With this route you need to read and carry out very carefully the "Note: Important Instructions" on the web page in order
to avoid Access Denied message.
We will be watching for your progress. And, I will continue to think about this.
Thanks for the follow ups. Do not give up.
Bright idea - did not at all know that such a download was possible.
Download went rather smoothly - but you're right, one has to be careful.
But the problem is still there - the photodownloader is still not working.
Will soon get a new harddrive. And maybe a reinstallation of Windows is a solution?
Best regards Tom N
Thanks for the follow ups. Sorry that the news is not better.
For troubleshooting purposes, let us try the following....
From what I have been understanding, when you open Premiere Elements 10 Editor/Timeline workspace, go to Get Media/"Get Photos from: - Digital Still Camera, Phones or Removal Disc"/"Adobe Premiere Elements - Photo Downloader"/ you get this Photo Downloader error message.
Do you get the same message, if you open Premiere Elements Editor/Timeline workspace, click on Organizer tab to open the Elements Organizer 10, select File Menu/Get Photos and Videos from Camera or Card Reader/"Elements Organizer - Photo Downloader"?
Also, where is your download coming from and what are the connections - camera or card reader - USB connection or other?
Were are you saving these downloads and how much free hard drive space is at that location?
At any time does the error message indicate the nature of the missing file?
Please review and consider.
Found a way ....
But to tell the full story: you're right in assuming that tipping on Get Media/"Get Photos from: - Digital Still Camera, Phones or Removal Disc" gives the PhotoDownloader eror-message. And it seems impossible to get rid of it.
And it is possible to get photos from Elements Organizer (which I do not use very often).
The files are JPEG's stored in an extern drive and WAWs from the C-drive (because I think you get a much better sound quality using the free program Audacity - better than the captions you can add on Elements Organizer). Lots of space on both drives.
But the amazing thing, at least to me, is that using File - Get media from ... - Files and folders works . You have exactly the same choices here as you get when tipping Get Media aso.
Well, as they say: If it works don't fix it. I live happily using Files etc.
Quite happy to be on trail again - and once more thank you for all your efforts.
Best regards Tom Nielsen
Great news that you found a way to gain success in your workflow.
But, if you have time, could you clarify.
If you have your source files on an external hard drive and you want to bring the files into Premiere Elements 10, you would
use Get Media/Files and Folders which is described "Get Videos/Photos/Audio from" and not Get Media/Digital Still Camera,
Phones, or Removable Drive/Adobe Premiere Elements - Photo Downloader which is described "Get Photos from".
If you try to use the Photo Downloader in your situation (external hard drive), you should not get an error, just nothing in the Source field of the Photo Downloader
dialog. Consequently, all along I have interpreted your details to say that you had attached a camera or card reader to your computer and
were trying to import the photos from your camera into the path to the Adobe Premiere Elements - Photo Downloader. And, that route produced the Photo Downloader error.
Best wishes as you move forward with your Premiere Elements projects.