1 Reply Latest reply: Oct 22, 2014 5:29 PM by Matt Baracz

I'm having trouble to import contacts and mailling lists on Business Catalyst. Someone help me please?

MarianoRondon Oct 20, 2014 10:27 AM

Hello there. I'm having a big trouble to import contacts in business catalyst.

First i tried to import through the "Mailing Lists", then through "Customers" in "CRM" section, neither of

them worked, but in "CRM" i saw what must be the problem. When i import the file in the .CSV format,

as it is requested, the information come all in the first collum in the "Email" cell (like in the print bellow).

I don't know how to put the file into .TAB format to make another tests, so now i'm asking for help =)

How do i fix this problem in .CSV importing format?

1. Re: I'm having trouble to import contacts and mailling lists on Business Catalyst. Someone help me please?

Matt Baracz Oct 22, 2014 5:29 PM (in response to MarianoRondon)

Hi MarianoRondon,

It looks like the source of the issue here lies with the formatting of your .csv file. If you're using Excel, please refer to this document for information on how to save your file in a different format (i.e. tab delimiter): http://office.microsoft.com/en-au/excel-help/save-a-workbook-in-another-file-format-HP0100 14104.aspx

Otherwise, if the issue still occurs, please reach out to support via the admin console of your site > Help & Support and provide us with a copy of your file so we can inspect it.

Cheers.
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