1 Reply Latest reply on Oct 20, 2014 6:07 PM by Chris Cox

    Adobe photoshop cc 2014 has stopped working (on startup)

    yj0929

      This was the event log for the error:

      Description:

      Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba

      Faulting module name: igdfcl64.dll, version: 8.1.0.2932, time stamp: 0x50c924e2

      Exception code: 0xc0000005

      Fault offset: 0x0000000000809283

      Faulting process id: 0x1900

      Faulting application start time: 0x01cfecb2790603a3

      Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

      Faulting module path: C:\windows\SYSTEM32\igdfcl64.dll

      Report Id: cd981be5-58a5-11e4-beb5-681729083fd0

      Faulting package full name:

      Faulting package-relative application ID:

       

      I have an Intel HD Graphics 4000 (driver: 9.17.10.2932) and I think this is the latest driver. I don't know why it's crashing and I would like to know what I can do to fix the problem.

      Thank you.