2 Replies Latest reply on Oct 21, 2014 9:17 AM by licig10

    PS CC crashes at launch

    licig10

      Problem Event Name: APPCRASH   Application Name: Photoshop.exe   Application Version: 15.2.1.257   Application Timestamp: 543dbc5e   Fault Module Name: igdfcl64.dll   Fault Module Version: 0.0.0.0   Fault Module Timestamp: 5106fd44   Exception Code: c0000005   Exception Offset: 0000000000109735   OS Version: 6.2.9200.2.0.0.768.101   Locale ID: 1033   Additional Information 1: 6687   Additional Information 2: 6687bb0dece008c0d4bcd22bbaa31b09   Additional Information 3: 7147   Additional Information 4: 71473094eab9158f280b7f8e7b842e20 Read our privacy statement online:   http://go.microsoft.com/fwlink/?linkid=190175 If the online privacy statement is not available, please read our privacy statement offline:   C:\Windows\system32\en-US\erofflps.txt

       

       

      I've followed all the basics....at a loss on how to fix this!