Has it ever worked?
I ordered it last week and it has worked fine until 2 nights ago when I installed a stupid coupon printing app/plug-in. I've tried system re-store, uninstalling, re-installing, re-boots, troubleshooting, and 3 attempts for online chat help with CC. When I try to launch, it begins initializing, etc. then a window pops up and says it has stopped working. I have tried ctrl-alt-shift for preferences and that doesn't work...any suggestions? I can only imagine it is one click of a box on my computer that is scrogging it up...
Sounds like that plugin has done some damage.
Does it work if you log on with a different user on your PC?