1 Reply Latest reply on Oct 22, 2014 1:27 AM by greule

    Lightroom mobile does not sync in Yosemite os

    ItayD Level 1

      Lightroom Mobile does not sync after the Yosemite upgrade. It looks like it wants to but nothing happens?

       

      Thanks.

        • 1. Re: Lightroom mobile does not sync in Yosemite os
          greule Adobe Employee

          Could you try to remove the sync.lrdata file and restart Lr Desktop. This would restart/refresh the sync (metadata only).

          Removing the Sync.lrdata might fix whatever the issue is.  Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr, and then wait until it either syncs or gets stuck again and create at this point a Lr desktop diagnostic log which can hopefully provide some clues.

           

           

          You can find the  sync.lrdata file here:

          On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata

           

          Please send me the LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

           

          You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

           

          -

          Thanks

          Guido