5 Replies Latest reply: Oct 23, 2014 3:06 PM by kglad

Deactivation?

Martyr225 Oct 21, 2014 5:15 PM

I have recently bought a new PC. I downloaded Captivate onto the new PC. I'm being told I have used all my licences and Captivate will terminate in 23 days unless I uninstall/deactivate it on the old PC. How do I do that? The message should have come with a link to show me what to do.

Thanks,

1. Re: Deactivation?

kglad Oct 21, 2014 6:53 PM (in response to Martyr225)

open your old captivate>click help>click deactivate.

if you're unable to open your old captivate, contact adobe support and request an activation count reset, https://helpx.adobe.com/contact.html
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2. Re: Deactivation?

Martyr225 Oct 23, 2014 2:47 PM (in response to kglad)

I don't see that option. Here's what I see:
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3. Re: Deactivation?

kglad Oct 23, 2014 2:50 PM (in response to Martyr225)

with a cc subscription you don't deactivate; you sign out.
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4. Re: Deactivation?

Martyr225 Oct 23, 2014 2:58 PM (in response to kglad)

Ok, I think that worked. I signed out, opened Captivate, then signed in. Now I don't see the warning box.

Thanks much!

Marty
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5. Re: Deactivation?

kglad Oct 23, 2014 3:06 PM (in response to Martyr225)

you're welcome.

p.s. cc sign-out/sign-in is much easier than the older deactivate/activate. you can start the sign-in process on a 3rd computer and you will be warned and given the opportunity to sign out from the other installations without having to open them and explicitly sign-out.
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