3 Replies Latest reply on Dec 12, 2014 9:54 AM by jonrobrt

    What could cause email notifications from FormsCentral not to be sent when using email receipts?

    daniel.ellis

      I have a few different forms on my account that are not sending email notifications.

       

      - The forms that are affected have email receipts enabled, those are being sent and received.

      - The email receipt to: and the email notification from: are linked to an e-mail field in the forms.

      - I have tested with several different email accounts to ensure it's not a problem caused by having the same account for the receipt as the notification.

      - When disabling email receipts and disassociating the from: block on the email notifications to a non e-mail field, notifications are sent. Since this field is automatically linked to the email receipt To: field, we cannot do this if we want to send email receipts to the form filler.

       

      Any help is greatly appreciated!

       

      Thanks,

      Daniel