0 Replies Latest reply on Oct 22, 2014 5:40 AM by tockwell

    Welcome screen appears but clicking on Video Editor >> New Project does nothing other than cause an animated bar to appear that disappears shortly afterwards

    tockwell

      The school for which I work has just bought Premiere Elements 12. I have just tried installing it on my own Windows 8 computer, and a Windows 7 computer in both cases I am presented with the Welcome screen but clicking on Video Editor >> New Project does nothing other than cause an animated bar to appear that disappears shortly afterwards. No other windows appear in front of or behind it. This is as a user that is a member of the administrators group.

       

      Any idea why this is happening and how I can get past it?