2 Replies Latest reply: Oct 22, 2014 5:04 PM by media 71 RSS

    System Error message when deleting site

    media 71 Community Member
    media 71 Oct 22, 2014 6:09 AM

      Hi

       

      Not sure if anyone else is having issues with Business Catalyst, but I am trying to delete one of my sites but keep getting the following message:

       

      An Error Occurred

      An error occurred processing your last request.
      Please go back and try again.

      It has been the same for the last 2 days. I am a Creative Cloud member and currently have 3 sites on BC. One of them is no longer required.

       

      Logging in to my account and deleting through the normal procedure: Site Settings - Site Management - Delete Site. I get to the point where I put in my password but that's as far as I get before I get the error message. 

       

      Anyone else experiencing issues? As I'm still waiting for an answer from Adobe I thought I might throw the question out to others who may have some insight.

        • 1. Re: System Error message when deleting site
          Varun Kalra Adobe Employee
          Varun Kalra Oct 22, 2014 10:53 AM (in response to media 71)

          Hi there,

           

          Have you tried to delete the site using a different browser.

          If that still does not work, then log in to your BC Partner Portal and try deleting the site from there.

           

          Use this link to log on to your BC Partner Portal: http://ava.worldsecuresystems.com/PartnerPortal/Index.aspx

          • 2. Re: System Error message when deleting site
            media 71 Community Member
            media 71 Oct 22, 2014 5:04 PM (in response to Varun Kalra)

            Unfortunately there is no "delete" option on the BC portal for me. Not sure if it is because I am a CC user. I did read in an earlier message in one of the forums here that the delete option on the Partner Portal was removed for CC users so that they could easily access the delete option through BC instead. Not sure if that is still correct.

             

            To be quite honest - it seems like every time I try to delete this particular site through BC, it actually takes my other sites offline. Really strange.

             

            Hoping that the solution is an easy one. Adobe have replied which is good but their suggestions have not worked as yet. Still waiting for more assistance.

             

            Varun - I thank you for your prompt reply - I really appreciate it.